Montessa at Whitney Ranch

Estevan L. 

on BBB

6 years ago

Yes I know it is long review to read but trust me when I say this, I am doing everyone a favor. This complex instills complete incompetence when managing it's units and tenants. I will give you several examples of the poor management and poor maintained units I have dealt with here: First issue: When I visited this complex before I signed a lease I was shown two bedroom apartments that they had and floor plans. They quoted me around $700+ per month for rent. The complex was a bit dirty and beat up but for that price I was wi... read more

Arnaldo C. 

on BBB

6 years ago

I lived in an Alliance Residential property in Aurora, CO since August 2016 until March 2018. At that time I decided to move and downsize apartment size the rent kept increasing exponentially. I chose an unit in the same complex since I enjoyed the community and liked the location. Unfortunately our experience was horrible, to say the least. Got an apartment that was smoked in and smelled really bad. The local management didn’t want to do anything and dare to say: It wasn’t can aretes just vaping. The carpet wasn’t even cle... read more

MG 

on BBB

6 years ago

I have been in touch with the local property management affiliate for Alliance for more than one month now. I have called multiple times each week, left voicemails, and talked with her at the office. I moved out of Aire Condominiums in Salt Lake City on May 4, 2018 and my lease expired on May 6, 2018. The final balance sheet was sent to Alliance on May 25, 2018. It has been two months since this date and I have not received my security deposit or final months rent reimbursement back despite my lease stating "Landlord agrees ... read more

Miriam O. 

on BBB

6 years ago

From start to finish Alliance Residential Management did not uphold ethical business operations. In September 2017, I relocated from California fo Southern California and due to a short notice my options were limited. I found the San Cierra Apartments online and contacted the leasing office. After I agreed to the rent, I submitted my personal information for a criminal background and credit check. I was told I was approved with a $250 security deposit which makes sense given that my credit is good enough to qualify for a mor... read more

Bryce N 

on BBB

6 years ago

We weren't even through the lease agreement with their property in South Salt Lake City, The Zeller, before we realized they were shady. They misquoted the base rent and we only realized the error upon receiving our lease agreement. When we brought the issue to their attention they tried to push the blame on us while simultaneously blaming their newly trained staff member. They would not take responsibility as a company. They said they would offer us one month of parking for one car ($50). We are walking away. Hoping we can ... read more

Peter 

on BBB

6 years ago

I recommend NOT renting here. I had a move-out walk-through appointment and when I showed up, management met me outside and said they had already done the walk-through. When I asked what they found, they said everything looked great and the apartment was very clean. That was the last I heard from The Monterra staff. Two weeks after I moved out, I randomly decided to log into my account and there is an overdue charge of $200+. I never received a bill or any notification of this charge. I called the managment office and left a... read more

LH 

on BBB

7 years ago

Don't rent from these scumbags. They will squeeze every last penny out of you and illegally charge you for damages. The apartment wasn't even clean when I moved in but I am sure they charged the previous tenants for cleaning as that seems to be a common theme. 

Mr. G 

on BBB

7 years ago

The apartment itself looks great. However, when maintenance issues arise they are handled very poorly. I moved in December of last year and had heating issues. Our unit would run for hours and it would not warm up a single degree. Due to Vegas winters being mild, we were able to suffer through it with copious amounts of blankets. Now, summer is rolling through and I am having cooling issues. I placed a work order a month ago and have been placing numerous work orders ever since. Every time I submit a work order; someone from... read more

William L. 

on BBB

7 years ago

Beware of renting any properties this company manages or owns. Your final bill will always have a charge that they will not explain, They claim it to be damages when with 100% certainty there was no damage to a brand new apartment, the final walk through the office had verified the apartment was as new as it was when we moved in .They will extort you by telling you to either pay it or be taken to collection . They will not answer there phone knowing they have to face angry customers they are ripping off --