Montessa at Whitney Ranch

Olivia G. 

on BBB

7 years ago

I lived here for 4 years while in school due to the convenience of the location and the affordable rent. Overall, I had a positive experience while I lived there, but a recent frustrating event has compelled me to write this, hoping to warn future residents. I moved out in July 2017, and left a forwarding address to my new place of residence. I was told I had no remaining balances with the apartment complex. Without ever being contacted by Broadstone, the apartment complex filed a claim with Sure Deposit in October 2017 (4 m... read more

Millie M. 

on BBB

7 years ago

I live at Tradition at Kierland. Alliance took over management of this property late last year. My lease is up at the end of May, however, due to health problems, I have asked to be released one month early so that I can move into complex where my son lives so he can be of assistance to me when it is required. I will be 83 years old soon. I have offered to pay the rent for the last month of May but want to be able to vacate at the end of April. Therefore shutting off the utilities and ending the insurance coverage. Of course... read more

Femi S. 

on BBB

7 years ago

BEWARE! AVOID AT ALL COST! Apartments are uninhabitable! Carpets emit a sickening moldy odor, and the kitchen drain produces a nauseating stench. I am currently in the process of consulting a lawyer to sue for breach of Health and Safety requirements. In spite of multiple complaints over several weeks, management is only willing to expose the carpets to ozone gas, instead of replacing them, even though the Environmental Protection Agency's website warns against the use of ozone gas for these purposes. Your health is in jeopa... read more

Melissa Q. 

on BBB

7 years ago

I moved into Sonoran Vista two months ago. As a single mom, I was abundantly clear that I needed to understand the TOTAL monthly costs. My second month's rent was $100 more than what I was quoted (which was supposed to have included rent, taxes and fees). That is a lot of money and now I will spend the next 10 months stressed and scrambling. This lack of cost transparency is unprofessional and dishonest and creates incredible strain for people. Please don't do it to anyone else. Be up front about all the costs. 

Krista H. 

on BBB

7 years ago

This company bought out Cityscape at Lakeshore apartments in Tempe this summer. Until that happened, I loved living here, recommended it to everyone, and had a great relationship with the office staff. However, everything has gone downhill since they took over. The upkeep of the property is poor - weeds, broken lights, etc. Bills have contained errors which the office staff haven't been able to explain. Office hours are extremely inconsistent, and staff often take 2 hour breaks in the middle of the day. Renewal rates were no... read more

Barbara Collins 

on BBB

7 years ago

This Company is the worst. Cityscape at lakshore Tempe AZ was just brought out by Alliance. There Management and Maintenance staff are horrible. I have had a ticket open for over a month and they still havent answered. I have made several attempts/call/emails to to get it taken care of but they refuse. The office staff is rude and they refuse to give your package without in ID. They also refuse let all the people that live there pick up there pacakges. They say you have to be 18 years of age to pick up a package. My son is o... read more

Aimee 

on BBB

7 years ago

Please do not live here unless you want to deal with a series of apartment issues and management people who are unwilling to resolve issues for you. It is truly a nightmare to live in one of their properties and I wish I knew about how horrible they are before I decided to live in one of their properties. 

Lynne B. 

on BBB

7 years ago

I am writing this in hopes that this will not happen to anyone. I was a resident a* ******** Apartment Homes in Palm Desert, CA from January 2016-May 2017. This apartment complex is managed by Alliance Residential. Upon move out, I was told that I will be getting a final statement about my security deposit within 3 weeks. I received my final statement in July telling me I will be receiving a refund of $210.66 within a week. I never received that check as they said and it was a battle with the customer care reps to get that c... read more

Sidharth M. 

on BBB

7 years ago

Be careful when you rent apartments managed by this company. I had rented an apartment from Village Lake apartments at Mountain View. This Alliance managed property cheated us into paying much more rent than we were originally promised. They trick you by writing unreasonable clauses in tiny font in the apartment lease which they never mention to you until it's too late and you have no other option other than to pay.