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Modern Subaru of Boone
- Automotive
- Boone, NC
About this business
Modern Subaru of Boone is a Subaru dealer specializing in Subaru cars and SUVs for the Boone area. Experience the Modern Difference!
Location details
185 Modern Drive, Boone, NC, 28607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My son went to Modern Sat Sept 26th to look at buying a new Impreza, Being his 1st new car purchase my husband and I went along. We are previous customers, we bought a 2015 Forester new from Modern at the old dealership. We asked for the sales mgr, the same gentleman who assisted us 5 years ago, but he never came out from behind the desk. Instead we worked with a young woman who had started there a couple months ago. Nothing against her, everyone has to learn, but it felt like our business was not that important to them. Aft... read more
Business response:
Laura, we are so disappointed to learn of this situation you have described. Please reach out to us at (828) 264-0675 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Take care.
I’ve been a customer with Family Subaru which was purchased by Modern Subaru, so I’ve been a customer for a fair amount of time. Purchased 2 cars and had them serviced at dealership. Became disappointed in both the service area and sales area. One person says one thing and another person says something else. Too much bait and switch. Maintenance department has poor diagnostic abilities so you keep changing parts until they figure out the issue. I had an an air conditioning issue during summer of 2019 that they couldn’t fix, ... read more
Business response:
Jason, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (828) 264-0675 and we will work with you personally in rectifying the issues you experienced.
RecommendedThe service was very quick and reliable.
Recently (during the pandemic) we took our Forester in for service. You always more than meet our expections on service. But today, you were more than impressive. You sterilized the car inside before and after service. You wiped down chairs, the coffee machine, door handles and the restroom after each use. Thank you Modern Subaru for taking care of your customers. PS, LOVE our Subaru.
Service department was excellent.
I bought a used car from another dealer and it had a few pretty big things wrong with it. I was so disgusted I was ready to be rid of it and sign off on Subaru forever. After a few appointments with Modern in Boone I finally feel safe and happy in my car. . everyone took the time to really listen to me and didn't give up til my car was right. Chris Poe was very helpful and professional and Matt Greene is a real asset to the business. He has been the first person I see as soon as I arrive and he keeps smiling and truly listen... read more
Thanks Brad, excellent salesman.
the modern Subaru team is amazing!! Thank you sooo much Geoff Kelley and Tony! I love my impreza! Geoff you're the greatest!
A huge shout out to Chris Poe and the service department for offering excellent customer service when I took my car in this week.
Frequently asked questions about Modern Subaru of Boone
How is Modern Subaru of Boone rated?
Modern Subaru of Boone has a 4.4 star rating with 687 reviews.
When is Modern Subaru of Boone open?
Modern Subaru of Boone is open now. It will close at 6:00 p.m.
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