Mister Car Wash

Jessica R 

on BBB

2 years ago

I was a member, my car mirror broke off during wash. **************** handling of this matter has been unprofessional. No one in location answers phone. Waited over and hour to speak with 800 number- manager called a week after complaint. Went back to provide receipt of new mirror. Showed another manger and then went through car wash which then broke my mirror for a second time. Requested via email and with two managers at the store to cancel my membership which they didn't do. This incident has shown me How almost impossibl... read more

Jessica R 

on BBB

2 years ago

I was a member, my car mirror broke off during wash. **************** handling of this matter has been unprofessional. No one in location answers phone. Waited over and hour to speak with 800 number- manager called a week after complaint. Went back to provide receipt of new mirror. Showed another manger and then went through car wash which then broke my mirror for a second time. Requested via email and with two managers at the store to cancel my membership which they didn't do. This incident has shown me How almost impossibl... read more

Jessica R 

on BBB

2 years ago

I was a member, my car mirror broke off during wash. **************** handling of this matter has been unprofessional. No one in location answers phone. Waited over and hour to speak with 800 number- manager called a week after complaint. Went back to provide receipt of new mirror. Showed another manger and then went through car wash which then broke my mirror for a second time. Requested via email and with two managers at the store to cancel my membership which they didn't do. This incident has shown me How almost impossibl... read more

Melanie D 

on BBB

2 years ago

This is a very unethical business. I paid for an H333735373**736353139H membership for a few months and when I canceled it they sent me a cancelation confirmation so I thought all was good. But I kept seeing a $29.99 charge on my bank account for MCW#**, but it took me a while to ****** it. And come to find out, it was H31393532333******732H still charging my account every month for 6 months after the cancelation. They refused to give me more than 3 months' refund. I called twice, talked to a supervisor, they lied, misrepres... read more

Melanie D 

on BBB

2 years ago

This is a very unethical business. I paid for an H333735373**736353139H membership for a few months and when I canceled it they sent me a cancelation confirmation so I thought all was good. But I kept seeing a $29.99 charge on my bank account for MCW#**, but it took me a while to ****** it. And come to find out, it was H31393532333******732H still charging my account every month for 6 months after the cancelation. They refused to give me more than 3 months' refund. I called twice, talked to a supervisor, they lied, misrepres... read more

Melanie D 

on BBB

2 years ago

This is a very unethical business. I paid for an H333735373**736353139H membership for a few months and when I canceled it they sent me a cancelation confirmation so I thought all was good. But I kept seeing a $29.99 charge on my bank account for MCW#**, but it took me a while to ****** it. And come to find out, it was H31393532333******732H still charging my account every month for 6 months after the cancelation. They refused to give me more than 3 months' refund. I called twice, talked to a supervisor, they lied, misrepres... read more

Richard P. 

on BBB

2 years ago

TOOK A NEW 4 DAY OLD TRUCK, TO CAR WASH.CAME OUT WITH SCRATCHS.DOWN THE **** DRIVER SIDE WAS TOLD BY MANGER IT WAS DONE FROM CAR WASH NEXT DAY GENERAL ****** TOLD IT WAS NOT THEIR FAULT, I NO IT WAS 1 TIME EVERY TO TO CAR WASH , ITS ONLY 4 DAYS BRAND NEW TRUCK 

Richard P. 

on BBB

2 years ago

TOOK A NEW 4 DAY OLD TRUCK, TO CAR WASH.CAME OUT WITH SCRATCHS.DOWN THE **** DRIVER SIDE WAS TOLD BY MANGER IT WAS DONE FROM CAR WASH NEXT DAY GENERAL ****** TOLD IT WAS NOT THEIR FAULT, I NO IT WAS 1 TIME EVERY TO TO CAR WASH , ITS ONLY 4 DAYS BRAND NEW TRUCK 

Richard P. 

on BBB

2 years ago

TOOK A NEW 4 DAY OLD TRUCK, TO CAR WASH.CAME OUT WITH SCRATCHS.DOWN THE **** DRIVER SIDE WAS TOLD BY MANGER IT WAS DONE FROM CAR WASH NEXT DAY GENERAL ****** TOLD IT WAS NOT THEIR FAULT, I NO IT WAS 1 TIME EVERY TO TO CAR WASH , ITS ONLY 4 DAYS BRAND NEW TRUCK