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Mission Viejo Mall

3.1

About this business

Among the 150 stores and restaurants at The Shops at Mission Viejo, this indoor mall features Nordstrom, H&M, Macy's, Apple, Microsoft, Sephora, P.F. Chang's China Bistro and The Cheesecake Factory. The Shops at Mission Viejo serves many nearby communities such as Ladera Ranch, Rancho Santa Margarita, Coto de Caza, San Juan Capistrano and the city of Mission Viejo. The Shops at Mission Viejo is conveniently located at the intersection of the I-5 and Crown Valley Parkway in the city of Mission Viejo. With over 150 stores and ... read more

Location details

555 The Shops at Mission Viejo, Mission Viejo, KY, 92691, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.1188 reviews
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Chanda Ebersole Dawley's profile image
Chanda Ebersole Dawley 
10 years ago

Your Santa should be escorted out the door! How dare he refuse to see a child..because her Companion is a Pitbull? ?? Do you often employ judgemental..ignorant ..people to judge a child? What you have done is illegal..and you have done damage that will take a lot of time to fix. He is disgusting. .your establishment is disgusting. .do the right thing.. 

Rebecca Warner's profile image
Rebecca Warner 
10 years ago

Shit HR/PR team hired a shit ass santa who made a little girl cry. Fire the stupid bitch and make it up to the family ten fold or lose business. 

Liz Pashia's profile image
Liz Pashia 
10 years ago

Is it possible for no stars. It's what u deserve for not only employing a Santa that discriminates but for allowing it. 

Cindy Horner Batchelder's profile image
Cindy Horner Batchelder 
10 years ago

I don't know how your Santa can live with himself after seeing the utter devastation he caused in a young girl with special needs. I don't know how your members of management can sleep at night knowing the heartbreak that child suffered. Has this Santa been replaced? Have you offered an apology, either publicly or privately? Shame on you. 

Alicia Marie's profile image
Alicia Marie 
10 years ago

I'd appreciate it if you would get a different Santa. It is really heartbreaking, and actually infuriated me to see the tears of a little girl when the Santa refused to see a girl because of her therapy dog. It violates the law, and he should have been let go for refusing to do his job. That is terrible! Please fix this issue asap...I am spreading the word about this incident! 

Michele Ross's profile image
Michele Ross 
10 years ago

Hope your mall does something for the little girl who was refused a visit with Santa today. Service dogs receive special training and not all dogs can be service dogs. These dogs are working. Would this have happened if it was a Labrador or different breed. Most likely not. 

Jayce Toalle's profile image
Jayce Toalle 
10 years ago

I rate this establishment as a "1 star" which is "1 star" too many, for its practices of discrimination. If I could give no star I would. How dare you traumatize a small child with her service/therapy dog? How ignorant! This man is nothing short of discriminatory and bigoted. Perhaps you should prescreen your job applicants for psychological issues. This incident is getting the attention YOUR MALL and management did not expect nor want. The management/responsible entity for hiring this jerk should now be standing in the unem... read more

Patti Cincinnati Peterson's profile image
Patti Cincinnati Peterson 
10 years ago

Discrimination at its worst! As a retired special educator, I am appalled that your mall would not ensure that your Santa would understand the needs of ALL CHILDREN. SHAME ON YOU!!! 

Cani James's profile image
Cani James 
10 years ago

I just can't believe what your Santa did to a little girl and her service dog just because her dog is a "pitty", that's just plain discrimination. Shame on you !!! 

Frequently asked questions about Mission Viejo Mall

How is Mission Viejo Mall rated?

Mission Viejo Mall has a 3.1 star rating with 188 reviews. 

When is Mission Viejo Mall open?

Mission Viejo Mall is open now. It will close at 6:00 p.m.  

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