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Mission Viejo Mall

3.1

About this business

Among the 150 stores and restaurants at The Shops at Mission Viejo, this indoor mall features Nordstrom, H&M, Macy's, Apple, Microsoft, Sephora, P.F. Chang's China Bistro and The Cheesecake Factory. The Shops at Mission Viejo serves many nearby communities such as Ladera Ranch, Rancho Santa Margarita, Coto de Caza, San Juan Capistrano and the city of Mission Viejo. The Shops at Mission Viejo is conveniently located at the intersection of the I-5 and Crown Valley Parkway in the city of Mission Viejo. With over 150 stores and ... read more

Location details

555 The Shops at Mission Viejo, Mission Viejo, KY, 92691, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.1188 reviews
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Leah Richard's profile image
Leah Richard 
10 years ago

What your Santa did to that poor little girl was terrible, YOU should know the laws and only hire people that can respect them. This was completely heartless! Making that poor Angel believe that Santa hates her and her best friend there is NO excuse. Anyone that works with the public knows about service animals. 

Business response:

Hi, Leah. We've worked with the company that hires our Santas to replace the person in today's incident with someone more compassionate to our guests, and we're taking additional steps in response to what happened: https://www.facebook.com/ShopsAtMissionViejo/posts/10152530392293527 

Corie Schweitzer's profile image
Corie Schweitzer 
10 years ago

This mall hired a Santa that hurt a little autistic girl's feelings by insulting her service dog. 

Emily Uyeda's profile image
Emily Uyeda 
10 years ago

You guys should be ashamed of yourselves. I will no longer go to your mall for discriminating Pitbulls. How can you let this happen to a disabled child? This is upsetting. 

Jessamine Walker's profile image
Jessamine Walker 
10 years ago

Devastating abuse and discrimination against an autistic child and her service animal. This lousy imposter Santa should be fired immediately and Im sorry but your generic response is not nearly enough for what your contracted employee took from Abcde and her family. This illegal discrimination needs to be called out for what it is and you as the company needs to be going out of your way to make it right. 

Bob Fizette's profile image
Bob Fizette 
10 years ago

This "Santa" should be fired and an apology offered to the poor autistic girl denied access because of a SERVICE dog. You better inform your staff of the LAWS to protect people with DISABILITIES... This story is going viral...time for a BOYCOTT 

Kimberly Dempsey's profile image
Kimberly Dempsey 
10 years ago

I can't believe you would hire a Santa that was not service dog friendly. That person should not be filling Santa's boots. I'm hoping you intend to fix this situation so it doesn't happen again and find a way to make it up to the young lady. 

Heather Ann's profile image
Heather Ann 
10 years ago

Shame on you worthless excuse for a 'Santa' for breaking a little girl's heart, but also realize that the law was broken too. 

Colleen Dietz's profile image
Colleen Dietz 
10 years ago

Apparently this place denied a visit to Santa to a little girl because she had a Service Dog?! Ruining a little girl's Christmas is not a wise business plan! You are about to be internet infamous. 

Melanie Moses's profile image
Melanie Moses 
10 years ago

I can not believe one would be so ignorant to crush a little girl in such a way as your Santa did today. You are supposed to be the face of hope, joy, love and acceptance. Instead, you use your bias opinion of a breed to refuse a little girl of her moment. Perhaps you will take all of this backlash against you to educate yourself about the breed. Pits don't eat people, this one happens to save her everyday. In fact, they saved each other. 

Frequently asked questions about Mission Viejo Mall

How is Mission Viejo Mall rated?

Mission Viejo Mall has a 3.1 star rating with 188 reviews. 

When is Mission Viejo Mall open?

Mission Viejo Mall is open now. It will close at 6:00 p.m.  

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