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Miracle Ford
- Car Dealers
- Gallatin, TN
About this business
We are proud to be a locally owned Ford dealer in business for 38 years! We offer a complete service for customers from new and used car sales, parts and service plus collision repair. We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and the world famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Exped... read more
Location details
1394 Nashville Pike, Gallatin, TN, 37066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Cameron is great and easy to deal with! He puts in the extra effort and cares about his customers wants and needs!
Business response:
So glad to hear! Thank you for taking the time to leave a review!
We found the vehicle we wanted and were disappointed in the process to buy. Double talk. Just say the price and that you can’t offer any discounts. That would have saved a lot of time. We were also disappointed that 30 years of service as a first responder was not acknowledged. Not sure if we would recommend this dealership or not but that wasn’t an option.
Business response:
Hi Amy. We strive to always provide every customer with respect and offer a 5-star experience. We're sorry that you don't feel that we performed in a 5-star manner. We absolutely value you and your business and will be reaching out to you shortly.
Cameron was extremely helpful and easy to work with! He made the process uncomplicated and straight forward!
Business response:
Thank you Julia! We appreciate you taking the time to leave a review!
KJ, helped me get into a certified pre-owned vehicle in 2018 that I absolutely LOVE! Not only did Mr. Johnson help me get into a great vehicle at an affordable price, he has helped me beyond the sale anytime I have ever had questions or concerns. My service needs have been few but when they did happen thanks to KJ and his support I was always taken care of and helped through the process. I would recommend you go see KJ down at Miracle Ford in Gallatin if you are in need of good vehicle and excellent service!!!
Business response:
So glad to hear that KJ and our entire team were able to make it happen for you. Thank you for taking the time to leave a review!
Had an appointment to get keys made and programmed to my truck. Got there a little before appointment time and went in to let them know I was there. They told me just to get in line. So I was 7 cars back and when they got to me they told me it would be 30 minutes to 1 hours tops. I waited 2 hours and 22 minutes for them to get the job done. Turns out the appointment is just with the person who writes down what you come in for. Very dissappointed that I had to wait so long for keys. Would go somewhere else next time.
Business response:
Thank you for your feedback. Please know that we very much value your business and want to be respectful of your time. We are working very hard to improve our turn-around times and are hiring new staff in order to handle the large growth that we've experienced over the past year. For future reference, we also offer concierge service and free pickup and drop-off within 20 miles of our store.
KJ is absolutely fantastic. He went above and beyond to get me the vehicle I wanted at the price I wanted to pay. He made sure everything went smoothly. I would highly recommend him to anyone who is in the market.
Business response:
Thank you! We appreciate you taking the time to leave a review!
Absolutely the best customer service I have ever received. Olivia really will go the extra mile to make sure you are satisfied. After previous poor experiences she really changed the game in customer service and made the whole process very smooth and efficient. I could not recommend anyone more.
Business response:
Thank you Nick! So glad that Olivia and our entire team were able to make the process smooth and efficient. We appreciate you taking the time to leave a review!
No fake I have to get approval from my manager. Just good cars barely achievable for my blue collar wages
Business response:
Thank you. We appreciate your business and for taking the time to leave a review.
Great all around Customer Service and will be patient with their customers to fulfill expectations!
Business response:
Thank you! We truly appreciate your business and for taking the time to leave a review!
Frequently asked questions about Miracle Ford
How is Miracle Ford rated?
Miracle Ford has a 4.4 star rating with 3,086 reviews.
When is Miracle Ford open?
Miracle Ford is open now. It will close at 7:00 p.m.
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