Mike S Appliance Service

esther.l.paddock 

on Yellow Pages

12 years ago

Horrible phone etiquette. Took down my information incorrectly and blamed me. Also, they screwed up my apointment time and also tried to blame me for that as well. The worse part is their lack of professionalism. 

p2kmommy 

on Yellow Pages

12 years ago

This "business" doesn't even deserve one star. Communication is horrendous; do not keep appointment times; don't order parts when they say they have; don't call to indicate they are running late, etc. To top it all off, they send a serviceman out to sees the problem with the appliance, then send the "owner" out who says there is no problem. Unfortunately our very expensive appliance was out for 2-3 weeks; then started working again mysteriously when owner was there... no diagnostics nothing.. just flat refusal to do anything... read more

p2kmommy 

on Yellow Pages

12 years ago

This "business" doesn't even deserve one star. Communication is horrendous; do not keep appointment times; don't order parts when they say they have; don't call to indicate they are running late, etc. To top it all off, they send a serviceman out to sees the problem with the appliance, then send the "owner" out who says there is no problem. Unfortunately our very expensive appliance was out for 2-3 weeks; then started working again mysteriously when owner was there... no diagnostics nothing.. just flat refusal to do anything... read more

p2kmommy 

on Yellow Pages

12 years ago

This "business" doesn't even deserve one star. Communication is horrendous; do not keep appointment times; don't order parts when they say they have; don't call to indicate they are running late, etc. To top it all off, they send a serviceman out to sees the problem with the appliance, then send the "owner" out who says there is no problem. Unfortunately our very expensive appliance was out for 2-3 weeks; then started working again mysteriously when owner was there... no diagnostics nothing.. just flat refusal to do anything... read more

Christine J. 

on Yellow Pages

12 years ago

This is the second no show from this company. I was given a 11-5pm time slot and i tried to call company at 4:45pm and no one answered. I continued to call but could not reach anyone. Ge scheduled this appointment for warranty on my dishwasher. Second no call no show. BEWARE. 

unhappy04 

on Yellow Pages

12 years ago

They deserve ZERO stars. This is the WORST company I have ever dealt with!!!! DO NOT USE THEM!!! Very rude/unhelpful customer service reps and manager in the office. They could care less about customer service. Their technicians are incompetent - they misdiagnosed our washer, upcharged parts, and over a 2 week period came out 3 times and charged us over $250 and yet FAILED TO FIX THE PROBLEM!!!! I called another company who came out same day, correctly diagnosed the problem, and fixed it for 1/4 of what this company tried to... read more

alamoman 

on Yellow Pages

13 years ago

DO NOT USE THIS COMPANY! We purchased a refigerator at Lowes, and we're now on the 3rd model. In any event, Lowes contracted with this company to come out and fix the fridge. They never showed up. The CSR left a message on my home line indicating that if I didn't call back in 10 minutes, my service appointment would be rescheduled. Never attempted to call the cell phone. When I called back, the rude CSR sent me to an even ruder manager who proceded to tell me she didn't care if I took the day off and that their policy is a 1... read more

jportma 

on Yellow Pages

13 years ago

I used them because my fridge was under warranty and this was the company that got assigned to us. Call in the problem around last Thanksgiving. Took 5 visits to fix the problem. 1. First technician came out and essentially told me that my crusher wasn't working because I had ice build up, even though I told him plastic pieces had fallen out through the crusher. 2. Had to call back and have another technician come out, This technician got it and said he'd order the part. 3. A couple weeks later when the part came in it was t... read more

glopez239 

on Yellow Pages

13 years ago

The service is horrible. They never call back as promised. They are not punctual at all. It took me more than a month to get my washer repaired. If they ever offer service to you look the other way and run as fast as you can. I would actually rate it a "0".