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Mercedes-Benz of Santa Fe
- Car Dealers
- Santa Fe, NM
About this business
Location details
2586 Camino Entrada, Santa Fe, NM, 87507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Pompous and condescending! I was looking at a GLC 300. Things started out nice enough, but when I called to follow up I found out that the general manager sent me the wrong build sheet and he said they wouldn’t even sell the car that I was inquiring about to begin with. Fine, whatever. But then I mentioned I was an out of state buyer and he rudely said that he wouldn’t even entertain the deal because of this unless I either used their in house financing (so that they can get get a kick back) and/or put 20K down, even though... read more
Business response:
We are disappointed to receive your feedback, as our team is dedicated to providing the best possible service to all our customers. The situation is currently being investigated, and we appreciate your patience as we look into this. Thanks again, and take care!
Michael is great. I know him from another car and will connect upon my return to Santa Fe.
Business response:
Thank you for the kind words! We love being able to give our customers a great experience, and are happy to hear that Michael is able to do just that. Thanks again, and all the best!
Very prompt response.
Business response:
It always makes our day when our customers share their experiences with us, thank you, Ray! It was a pleasure serving you and we hope we get to see you again soon. Thank you!
Excellent service and friendly staff!
Have made an appt to view car. Michael returned email request promptly.
Business response:
We appreciate you choosing Mercedes-Benz of Santa Fe and look forward to earning your 5-stars. We can’t wait to see you, and thank you!
Gave me the info I needed
Business response:
Our team is glad to hear that you enjoyed your visit to Mercedes-Benz of Santa Fe and thanks you for the 5 stars! We look forward to providing another great experience and hope you’ll stop by to see us again soon!
Very responsive.
Business response:
Hello and thank you for the 5 stars! We’re glad to hear that you enjoyed your visit and appreciate you showing your support with this review! We’ll be sure to tell our team to keep up the good work and hope to be of service to you again in the future. Thank you!
The dealership need to have better customer service. I reached out to them being an out of state buyer but they were reluctant in selling me the car. They wanted me to come to the dealership in person. I’ve bought of state cars before and was never treated like this. The response was directly from their GM so I can imagine how their regular sales reps are trained.
Business response:
Ahmed, we’re incredibly disheartened to hear about your experience, as nothing is more important to us than ensuring every customer receives only the highest level of care from our team. We’re currently looking into this issue internally, and want to thank you for your patience as we do so. We look forward to a chance to work with you, and to the opportunity to show you the service you deserve. Thank you!
Prompt response very professional
Business response:
Hello and thank you for the 5 stars! We strive to provide prompt, professional service to each customer and are glad to hear we hit the mark! We look forward to providing you with another exceptional visit and until then, thanks again!
Frequently asked questions about Mercedes-Benz of Santa Fe
How is Mercedes-Benz of Santa Fe rated?
Mercedes-Benz of Santa Fe has a 3.6 star rating with 231 reviews.
When is Mercedes-Benz of Santa Fe open?
Mercedes-Benz of Santa Fe is closed now. It will open at 9:00 a.m.
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