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Mercedes-Benz of Santa Fe
- Car Dealers
- Santa Fe, NM
About this business
Vehicle Sales, Parts & Service/ New and Pre-Owned
Location details
2586 Camino Entrada, Santa Fe, NM, 87507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
The team was super nice and responsive.
Friendly but a little too aggressive to meet and look at the vehicle. But overall, nice people. Would buy from here if I had the time.
Prompt response with relevant information.
Business response:
Thanks for leaving us 5 stars, we appreciate your feedback!
Flakier than a corn flake factory!! I offered to buy at price listed and pay the processing fees but they would not send me a buyers order. Manager stated that they only negotiate at the store. I wasn't try to negotiate I was trying to make a purchase and travel from out of state to pick up. Done this many times. My suggestion stay away.
Business response:
We’re disheartened to receive your review, as it does not reflect the level of high-quality service we want all our customers to have. This situation is being investigated, and we thank you for your patience as we look into this matter!
Personable and patient. Worked hard to get the deal done.
Business response:
Thank you for leaving us a 5-star review!
AVOID. Unprofessional. ZERO Integrity. When I had the audacity to question the thin service history of a C450 from CarFax and mention the spotty reviews of this dealership, I received a rude email from Michael Martinez, General Manager. Specifically, I asked for the conditioning report and whether the transmission was serviced. Evidently Mike thinks I should go elsewhere for a $29,000 car. What a classless dolt. If this is how he runs the dealership, I can only imagine what really goes on there. Since he's giving advice t... read more
Very Professional and courteous
Business response:
Thank you for leaving us a great review, we’re glad to hear about your 5-star experience!
Pompous and condescending! I was looking at a GLC 300. Things started out nice enough, but when I called to follow up I found out that the general manager sent me the wrong build sheet and he said they wouldn’t even sell the car that I was inquiring about to begin with. Fine, whatever. But then I mentioned I was an out of state buyer and he rudely said that he wouldn’t even entertain the deal because of this unless I either used their in house financing (so that they can get get a kick back) and/or put 20K down, even though... read more
Business response:
We are disappointed to receive your feedback, as our team is dedicated to providing the best possible service to all our customers. The situation is currently being investigated, and we appreciate your patience as we look into this. Thanks again, and take care!
Michael is great. I know him from another car and will connect upon my return to Santa Fe.
Business response:
Thank you for the kind words! We love being able to give our customers a great experience, and are happy to hear that Michael is able to do just that. Thanks again, and all the best!
Frequently asked questions about Mercedes-Benz of Santa Fe
How is Mercedes-Benz of Santa Fe rated?
Mercedes-Benz of Santa Fe has a 3.6 star rating with 225 reviews.
When is Mercedes-Benz of Santa Fe open?
Mercedes-Benz of Santa Fe is closed now. It will open tomorrow at 9:00 a.m.
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