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Mercedes-Benz of Ontario Service Center
- Auto Repair
- Ontario, CA
About this business
As a family-owned business, Fletcher Jones dealers have been providing world-class service and care to luxury vehicles across the nation since 1946. We’ve built our history through earning your trust, convenient amenities, and competitive pricing. Whether it be a routine maintenance, oil change, or complimentary tire inspection, we’ve got you covered. Schedule your Service Today!
Location details
3787 E Guasti Rd, Ontario, CA, 91761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
great people, and follow through. LOVE Joe O'Brian!!
Business response:
Hi Eddie,Thank you for your feedback! We are fortunate to have associates like Joe, who treats all of our guests with the utmost luxury experience.We’re glad we were able to provide you with great service, and hope to further assist you in the same manner in the future. Best,Heather LewisClient Care Manager
Professional exchange
Business response:
I am happy to hear that we provided a professional exchange and appreciate your great feedback. If we can answer any questions or address any concerns, please feel free to reach out. -Heather Lewis, Client Care Manager
They said they would work with me then I get there and they never lowered the sticker price they lied
Business response:
I was surprised to read your review in regards to our dealership. What led you to feel this way? I would appreciate the opportunity to speak with you regarding any concerns you may have, and have the opportunity to address them. We strive to provide a truly exceptional experience with all of our guests. Please contact me at your earliest convenience at 909-212.8541. Dervonda Moore, Guest Experience Advisor
Sale man informed me that the car I want is still available if I showed up in 1hr. I showed up in 30 mins. Other sale man told me it sold, he never showed up.
Business response:
Thank you for your review and feedback.Please accept our sincerest apologies for your experience.I am certain that the Salesperson had the best intentions .I would like to follow up with you and introduce you to Gaby Katrib one of our Sales Managers that can get you into the vehicle that fits your needs and the service experience that will best serve you on the road ahead.You can reach me directly at (909)212-8541 - Dervonda Moore, Guest Experience Advisor
When We arrived Wife and I we were greeted at the door and they were very attentive. Once we met our sales rep. Mr.Ty Trimble he advised use that the vehicle we came to see was being sold. Mr. Trimble went out of his way to find another vehicle for my wife that she fell in love with and this car had more options that my wife was looking for. Thank you to Mr. Ty Trimble and the entire staff at Mercedes Benz of Ontario for making us feel right at home. F.Y.I. this is our first Mercedes Benz loving it. Thanks Ontario.
Business response:
Hi Rodger, I'm so pleased to hear that you and your wife received excellent service during your visit. If any questions arise, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
AJ Wanker was very helpful and offered excellent customer service .
Business response:
Hi Linda, Thank you for sharing your feedback. I'm pleased to hear that AJ provided a 5-star experience during your visit. If any questions arise, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Dealer responded but didn't provide a lot of information.
Fantastic experience. Richard my sales guy treated me like I was buying a $100,000 Benz! Loved the whole vibe of the dealership.
Very friendly staff. Overall a good experience buying a car.
Frequently asked questions about Mercedes-Benz of Ontario Service Center
How is Mercedes-Benz of Ontario Service Center rated?
Mercedes-Benz of Ontario Service Center has a 4.8 star rating with 1,315 reviews.
When is Mercedes-Benz of Ontario Service Center open?
Mercedes-Benz of Ontario Service Center is open now. It will close at 7:00 p.m.
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