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Mercedes-Benz of Ontario Service Center
- Auto Repair
- Ontario, CA
About this business
As a family-owned business, Fletcher Jones dealers have been providing world-class service and care to luxury vehicles across the nation since 1946. We’ve built our history through earning your trust, convenient amenities, and competitive pricing. Whether it be a routine maintenance, oil change, or complimentary tire inspection, we’ve got you covered. Schedule your Service Today!
Location details
3787 E Guasti Rd, Ontario, CA, 91761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Wonderful car buying experience.
Business response:
Hi Jmmie. Thank you for your feedback. We are happy to hear that our team exceeded the level of your expectations. Congratulations on your purchase! Best, Heather Lewis-Client Care Manager
After contacting the internet manager initially I waited two days with out a response then went back to the advertisement to give my insurance man the VIN to insure to find the post was removed. I contacted Mercedes-Benz of Ontario again to say I hope you didn't sell the car and the response was yes we sold it yesterday. If they would of communicated earlier and hadn't been delayed by waiting for them to respond I wouldn't have lost out on the car. The slogan on their e-mail and Website is the best or nothing at all. I guess... read more
Business response:
Hi Carsgalore. I sincerely apologize for your experiences at our dealership.I would like to introduce you to our Sales Manager, Addi Mimi, so that he can provide you with world-class service, and assist you with the vehicle you’re looking for. Please call me at (909) 212-8541. Sincerely, Dervonda-Guest Relations Advisor
Great time very professional.
Business response:
Thank you for sharing your feedback with us. I am happy to hear that you enjoyed yourself during your visit and that our team was very professional. We look forward to your future visits and are here to assist if any questions should arise. -Heather Lewis, Client Care Manager
I drove this car, and after a little negotiating over a couple days, bought it. Sales man was nice, but seemed a little over worked. the purchase took almost 3 hours, but was worth it in the end.
Business response:
Hello Scott,We appreciate your feedback and value what you have to say. Because of this, we would like to know how we can improve to earn that extra star. If you have any suggestions you would like to share with us, please don’t hesitate to reach out.Thank you,Heather LewisClient Care Manager
great people, and follow through. LOVE Joe O'Brian!!
Business response:
Hi Eddie,Thank you for your feedback! We are fortunate to have associates like Joe, who treats all of our guests with the utmost luxury experience.We’re glad we were able to provide you with great service, and hope to further assist you in the same manner in the future. Best,Heather LewisClient Care Manager
Professional exchange
Business response:
I am happy to hear that we provided a professional exchange and appreciate your great feedback. If we can answer any questions or address any concerns, please feel free to reach out. -Heather Lewis, Client Care Manager
They said they would work with me then I get there and they never lowered the sticker price they lied
Business response:
I was surprised to read your review in regards to our dealership. What led you to feel this way? I would appreciate the opportunity to speak with you regarding any concerns you may have, and have the opportunity to address them. We strive to provide a truly exceptional experience with all of our guests. Please contact me at your earliest convenience at 909-212.8541. Dervonda Moore, Guest Experience Advisor
Sale man informed me that the car I want is still available if I showed up in 1hr. I showed up in 30 mins. Other sale man told me it sold, he never showed up.
Business response:
Thank you for your review and feedback.Please accept our sincerest apologies for your experience.I am certain that the Salesperson had the best intentions .I would like to follow up with you and introduce you to Gaby Katrib one of our Sales Managers that can get you into the vehicle that fits your needs and the service experience that will best serve you on the road ahead.You can reach me directly at (909)212-8541 - Dervonda Moore, Guest Experience Advisor
When We arrived Wife and I we were greeted at the door and they were very attentive. Once we met our sales rep. Mr.Ty Trimble he advised use that the vehicle we came to see was being sold. Mr. Trimble went out of his way to find another vehicle for my wife that she fell in love with and this car had more options that my wife was looking for. Thank you to Mr. Ty Trimble and the entire staff at Mercedes Benz of Ontario for making us feel right at home. F.Y.I. this is our first Mercedes Benz loving it. Thanks Ontario.
Business response:
Hi Rodger, I'm so pleased to hear that you and your wife received excellent service during your visit. If any questions arise, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Frequently asked questions about Mercedes-Benz of Ontario Service Center
How is Mercedes-Benz of Ontario Service Center rated?
Mercedes-Benz of Ontario Service Center has a 4.8 star rating with 1,295 reviews.
When is Mercedes-Benz of Ontario Service Center open?
Mercedes-Benz of Ontario Service Center is closed now. It will open tomorrow at 7:00 a.m.
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