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Merced Chevrolet
- Car Dealers
- Merced, CA
About this business
Chevrolet of Merced is one of the leading Chevy dealers in the south Central Valley. Come to us for great prices on American-made cars and trucks.
Location details
1485 W 15th St, Merced, CA, 95340, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I was at the dealer today at 2pm and no one bother to help me that's why I give it a one star.
Business response:
Thank you for sharing this with us, Mr. Santoyo. You are very important to us and we are concerned to hear about your visit. If you would, please call our Sales Manager, Ray Tarelli, at 209-580-3528 so we can learn more about your experience. Thank you and we hope to hear from you soon.
WORSE CUSTOMER SERVICE EVER...... THEY WERE VERY RUDE......
Worse place ever! They sold my husband and I a truck with a lift kit already put in with the warranty that is suppose to cover bumper to bumper. 2 months after we bought the truck it broke down in the middle of the street. Called Merced and they just told us that our warranty didn't cover because of the lift kit. WE BOUGHT THE TRUCK WITH THE LIFT KIT ALREADY IN IT. We even contact the warranty place itself and they said that they don't know why the dealership would sell us a warranty when they SHOULD'VE KNOWN that it is void... read more
Business response:
We are sorry you are not satisfied with your experience at our dealership, Bao. We appreciate you taking the time to speak with us about this situation. If you would like to discuss this further, don’t hesitate to reach back out to Tom Nester at (209) 383-3306. Thank you.
Thanks to JOSE for helping us out today,its about 105 degrees hot outside,but he never looses the best customer service for us...Good deal,give discounts,very friendly and did everything he can to help us out get a car my husband wanted..low miles,zero down,no payment for 3mons?what elses can we ask for,....even very nice to my kids who is so hyper the whole time.thanku jose,will definitely recommend you to all my family and friends.
Business response:
We were happy to work with you and your family, Arianne! Thank you for choosing Merced Chevrolet and for bearing the heat with us yesterday. We hope your husband loves his new ride and that you'll come back to visit us again in the future!
JT is super cool, and down to earth. Everybody there was super friendly, and I got a killer deal.
Business response:
We're happy to know JT made your time with us enjoyable, Dustin! Thank you for taking the time to share your thoughts and leave those 5 stars. Be sure to come back and visit all of us again in the future!
Horrible that communication and common courtesy mean nothing to the Internet Sales department. I mean, I would think that you would have more experience dealing with out of town costumers. We would have been happy to come to the dealership which is roughly 75 miles from our home but you ensured us we could deal with formalities over the phone. I knew BETTER and still we agreed to have the car we wanted sold out from under us. And then to have our intelligence insulted by spouting fake laws. We could have been understanding o... read more
Business response:
Julie, we are sorry that you were not able to purchase the vehicle you wanted. We have great Black Friday deals and the response has been tremendous and unfortunately, the vehicle you wanted was sold by the floor staff. At Merced Chevrolet, to be fair to our customers and sales team, we operate on a first come, first serve basis. We are happy to make you a great deal on another vehicle! If you see something you like, please come on in so we can provide you with the vehicle you desire. The good news is, we are making great de... read more
I took my car in for a recall repair and they got my car in right away and we're done so quickly. They were very friendly and respectful.
Business response:
We are happy to know our team resolved your concerns so efficiently and conveniently, Susan! Thank you for sharing this feedback and for choosing Merced Chevrolet. We look forward to next time!
I already left a comment on the Facebook page, but the short of it is: Had a horrible experience at the body shop. The staff was not helpful at all, never once did I ever get a update call (I had to initiate ever call), the workers were never helpful, the manager actively avoided me when I had a issue, the cut a car hood up that I requested that they save for later use, they lied about the insurance not covering the plastic hooks for the hood, and every response from the Facebook page right up to customer service is the same... read more
Business response:
Well Jeff, we are sorry that you experience was not to your satisfaction. We agree we could have done a better job communicating with you during the 6 days your vehicle was with us. Unfortunately, we could not save the old hood as we had to use the clips and seals off the old hood for the replacement hood. Again, we apologize and appreciate your feedback. At anytime, you are welcomed to contact Tom Nester, Service Director (209 383 3306) if you wish to discuss further.
Just bought my 2015 Chevy Silverado the customer service was a 10plus very friendly and helpful :)
Business response:
Thank you for sharing this with us, Albree! We are delighted to know you are satisfied with the service our team provided! We hope you love your Silverado and will come back to visit us soon!
Frequently asked questions about Merced Chevrolet
How is Merced Chevrolet rated?
Merced Chevrolet has a 4.6 star rating with 1,775 reviews.
When is Merced Chevrolet open?
Merced Chevrolet is closed now. It will open at 9:00 a.m.
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