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Mazda Service & Parts
- Auto Repair
- Oak Lawn, IL
About this business
Location details
6750 W 95th St, Oak Lawn, IL, 60453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
They contacted us. We drove 400 miles to see this car and were faced with lengthy, unnecessary delays. We liked the car and made them a reasonable offer compared to area vehicles. We were prepared to pay cash and take the vehicle. They ran us out of time - without a counter offer. We had to leave due to an impending snowstorm. Too bad they handled our situation so badly.
Nice
After the dealer answered a few questions I put a deposit on the car. The dealer called me up a bit later to go over the invoice, and they tacked on a $500 inspection fee, and a $800 LowJack system they installed on it. I told them the inspection fees should be built in the price of the vehicle, and I do not want the LoJack system. They were unwilling to remove the charges. I'm very careful about calling out a dealer on a bait and switch, but this is a classic example. List a great price and tack on fees. When I asked why th... read more
Business response:
We reviewed the customers offer to buy the unit, we did not accept a deposit based on the information we could not come to an agreement of the vehicle price with Used Car needed repairs to unit along with vehicle add's.We have a disclaimer on all Used Car Pricing as this is different for each vehicle based on age and mileage.We make sure to discuss with all customers PRIOR to customer purchasing as we are full disclosure of all repairs and add on's to any and all of our vehicles.We offered to share this detail with customers... read more
This was the worst experience I’ve ever had purchasing a car. The salesman I was trying to negotiate with actually lost his temper with me. I will never go back to this dealership again.
Business response:
Hello Lauren, Naim here from Oak Lawn Mazda; we sincerely apologize for your experience, and will work immediately to ensure this doesn't happen again. Ideally, we would have hoped for the opportunity to resolve this on the spot, but somehow, management was not notified of this incident. I would love the opportunity to talk to you and make things right, please reach out to me directly at 708-459-9678 Sincerely, Naim S. Oak Lawn Mazda
Horrible service! My wife and I walked and Shelby was extremely rude and condescending. Her first question without introducing herself was what are we looking for. We explained we are looking for a cx-9 and wanted to compare the difference between the sport and the touring. She expected us to have all the answers and to know exactly what we were looking for. She did not try to explain anything and just has this extremely rude attitude. After 3 minutes of dealing with her my wife and I decided to walk out. We contacted corpor... read more
Business response:
We at Oaklawn Mazda would like to apologize for your experience.The situation was discussed and will improve on a going forward basis. We take these matters seriously and would like the opportunity to make your experience more pleasurable. Feel free to contact us and ask for myself, Naim General Sales Manager, as we are aware of the situation and are here to help.Sincerely, Naim Sabir, Oak Lawn Mazda
All involved were very helpful.
Business response:
Dear LaDonna, Naim here from Oak Lawn Mazda! Thank you for your review! As we strive to better our selves and our clients' experiences, we're wondering what we could have done to seal the deal and get your experience up to 5 stars! Please reach out to me directly @ 708-459-9678 to discuss this! Sincerely, Naim S. General Sales ManagerOak Lawn Mazda
Julian was intense and I felt I paid more than I wanted to. But he was professional, the place itsself was nice for a dealership, the car was alluring and they worked 2 hours past clI sing for us. I would go back again.
They were ready to make a deal. They were just too far to go for me. Thanks anyway.
I purchased the car excellent experience
Business response:
Hey Lilea, We're so glad you enjoyed your experience. Let us know if you ever need anything else. - Thanks OLM
Frequently asked questions about Mazda Service & Parts
How is Mazda Service & Parts rated?
Mazda Service & Parts has a 4.2 star rating with 328 reviews.
When is Mazda Service & Parts open?
Mazda Service & Parts is closed now. It will open tomorrow at 8:00 a.m.
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