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Massage Envy - Alliance Town Center
- Medical Spas
- Fort Worth, TX
About this business
Massage Envy provides massage, skin care and total body stretch services which are an integral part of total body wellness and a healthy lifestyle. Keep your body working with Massage Envy. Schedule an appointment today!
Location details
3100 Texas Sage Trail, Fort Worth, TX, 76177, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They took my money every month and I was never able to schedule a massage at a reasonable time at either the Hulen or Montgomery location, as much as three weeks in advance. When I went to cancel, they insisted I could not cancel without paying additional months. Do not do business with these people.
Impossible to cancel membership! Never ever fall for the sales pitch and buy a membership. I am reporting them for fraudulently continuing to take the fee out of my account even though I requested cancellation. It's also next to impossible to talk to anyone about your account or contact them at all.
Lack of access to any appointments, closing locations, canceled appointments where I have spent time driving there to learn the therapist isn't available. Yes they keep compiling the monthly massages even through lots of covid time. And if you cancel, they only give you 30 days to use your messages. How can I use 24 (and growing) sessions?
I would give zero stars if I could. They can't keep staff so you can't use your membership sessions. Then I cancel additional billings and was told that they would extend the date until the end of the year for me to use my sessions. Then I call to schedule them out at another location, 30 minutes from my home, and I'm told I have 60 days to use my 10 sessions. Well that's impossible. I call back the Newnan location and the manager there, Sara would not take my call. I call and left a message at the corporate guest services. ... read more
Location has recently upgraded and is under new ownership! Looks great!
Business response:
Thank you!
RecommendedI absolutely loved my massage with Mr. Eduardo today! Amazing!
Business response:
We are happy to hear that you had a great massage therapy session with Eduardo at Massage Envy - Alliance Town Center!
Always clean my massage therapist is awesome.
After waking up with a horrible fever and having to cancel they insisted on taking 50 percent of the fee . Horrible company and service . No compassion. Maybe I should have gone there with my fever and given them what I have
Great customer service and lots of good massage therapists.
Frequently asked questions about Massage Envy - Alliance Town Center
How is Massage Envy - Alliance Town Center rated?
Massage Envy - Alliance Town Center has a 3.6 star rating with 264 reviews.
When is Massage Envy - Alliance Town Center open?
Massage Envy - Alliance Town Center is open now. It will close at 10:00 p.m.
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