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Magic City Motor
- Car Dealers
- Roanoke, VA
About this business
Magic City Ford Lincoln specializes in serving the Roanoke Valley for outstanding sales and service of both new and pre-owned vehicles. We also offer the area's largest Ford parts department as well as a body shop which services all makes and models. Magic City Ford has been serving the Roanoke Valley since 1938. We're located directly across from the Roanoke Civic Center.
Location details
809 Williamson Rd NE, Roanoke, VA, 24016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely shocked with the behavior Charlie Poindexter. If this is a representation of this company and its values then it is truely sad. I will personally never do business with a company that allows its employees to speak and act so derogatory towards anyone that approaches them with interest in purchasing a vehicle. Cameron Johnson and Penny Burch should most definetely have a sit down with him regarding how his behavior reflects upon the company.
Business response:
Lauren, we were very disappointed to see this and we have addressed this issue. We will be reaching out to Mr. Flowers this morning.
Took my truck in had an older guy approach me was very rude I dont appreciate how he assumed and made me felt like i wasnt even qualified to buy before getting any of my information. Mr poindexter is the reason i wont be back. And im telling my friends to go elsewhere also.
Business response:
Andy, we were very disappointed to see this and we have addressed this issue. We will be reaching out to Mr. Flowers this morning.
Bought a new Mustang (sticker price $46K) in April 2017. Had a trouble light come on Christmas day and got an appt for service to look at it for Jan. 4 at 9:20. Around noon on Jan. 5, I was told there was a part that needed to be replaced and that it was ordered - I had initiated contact. Called them again on Jan. 9 - was told the book did not mention the need to replace a sheer bolt that holds this part in place and they would get it in the next day. It's Jan. 11 and still no car and no word from the Service dept. One would... read more
Business response:
Mr. Mollo. I sincerely apologize. Brad will contact you immediately. Please let me know if you need anything. We apologize as our customers are important and we will work to resolve this immediately.
Business response:
Thanks Brandon for your 5 star review and your business.
This dealership is a breath of fresh air, when it seems like others have lost the meaning of genuine customer service. From our salesman (Bob T), to the sales manager (Jim), to the equally helpful guys in finance (Jarron and John), it was a wonderful car buying experience. The new vehicle we purchased was a great price and there was no added pressure to purchase. I will highly recommend this dealership to our family and friends! Thanks again!
Business response:
Thanks Stacey!
Frequently asked questions about Magic City Motor
How is Magic City Motor rated?
Magic City Motor has a 4.4 star rating with 1,248 reviews.
When is Magic City Motor open?
Magic City Motor is closed now. It will open tomorrow at 9:00 a.m.
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