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Magic City Motor
- Car Dealers
- Roanoke, VA
About this business
Magic City Ford Lincoln specializes in serving the Roanoke Valley for outstanding sales and service of both new and pre-owned vehicles. We also offer the area's largest Ford parts department as well as a body shop which services all makes and models. Magic City Ford has been serving the Roanoke Valley since 1938. We're located directly across from the Roanoke Civic Center.
Location details
809 Williamson Rd NE, Roanoke, VA, 24016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought a vehicle from them in February of this year. I needed a state inspection(which is supposed to be free w/purchase vehicle) tire rotation and an oil change so I called them. The lady laughed when I asked to make an appt or if they had openings that day. I told her what I needed and that I would call back when I knew my schedule better to make an appt. I have chatted with someone on their website to schedule it as well as called 3 times with no answer and left 3 messages. The representative online said someone would c... read more
I purchased a Brand new 2017 F150 3.5 V6 EcoBoost, it started making noises from the engine 3 months into owning it, they initially diagnosed it as cam timing / phaser problem, brought in to have it serviced / fixed and now they are telling me I need to change my oil more often (always changed per my oil life indicator on truck). They know there is a problem and they are trying to push it off and hope it gets past the 60k mile power warranty. DO NOT BUY these unless you like problems and a company that refuses to take care o... read more
RecommendedI just want to say thanks to the Magic City team for helping us while making a big decision. I could not be any happier with Charlie Poindexter, our salesman, with all of his help!! Proud owner of a new 2018 Explorer!!!
no don't waste your time they just lie to you and won't take the responsibility for the damage they do to your car in their possession. one call that's all I got. you've been in business for 80 years you can still make mistakes own up to it
Business response:
We have tried contacting you to no avail. We fixed your airbag recall at no charge however we were accused of damaging the vents for your defroster. The work that was performed was no where near your defroster vents on the top of your dash (airbag recall) so we apologize for this negative review but we've been in business 80 years and take care of our customers. We do not feel this is reflective of anything to do with us. We apologize and wish you the best -
I took my car in for a shudder problem and realized that I needed an inspection sticker and a bulb replaced. Even though they didn’t get to the main problem due to the fact that they had to order parts they took car if the minor problem at a decent price. My best part was Mrs. Doris who took me to work and picked me up
Business response:
Thank you for your kind review and we appreciate your business!
Great people to work with
The best customer service, not pushy at all and made sure we got the right car for our needs and budget. They worked with us ever step of the way!
Business response:
Thanks Heather for your kind review and your business!
After visiting several local dealerships in the area i chose Magic City Ford. The reason was Pome Ford. Pome greeted me on the lot with a smile. Never did i feel any pressure from her or the staff. Magic City Ford gave me the best value for my trade and had the best deal on a full-size pickup (Car Gurus verified) that was in my price range. The sales manager Glenn was also great to work with as was Jaron the finance guy. I am happy with my purchase. If you are in the market for a new or used vehicle i would say you are doing... read more
Business response:
Thank you Mr. Jackson for your business and your kind review! We look forward to servicing you for years to come!
Frequently asked questions about Magic City Motor
How is Magic City Motor rated?
Magic City Motor has a 4.4 star rating with 1,248 reviews.
When is Magic City Motor open?
Magic City Motor is closed now. It will open tomorrow at 9:00 a.m.
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