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Magic City Motor
- Car Dealers
- Roanoke, VA
About this business
Magic City Ford Lincoln specializes in serving the Roanoke Valley for outstanding sales and service of both new and pre-owned vehicles. We also offer the area's largest Ford parts department as well as a body shop which services all makes and models. Magic City Ford has been serving the Roanoke Valley since 1938. We're located directly across from the Roanoke Civic Center.
Location details
809 Williamson Rd NE, Roanoke, VA, 24016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place can only work on certain vehicles and are ripping off insurance agencies!!! Trust me I learned from having my Nissan worked on four different times for the same problem!
Business response:
Hi Denice - We're sorry to see your 1 star rating. Could you please give us an explanation on how we failed you so that we can correct the situation and improve in the future? Feel free to email our general manager Penny Burch at penny@magiccityford.com. Thanks in advance.
I ran into an issue with my car overheating and my engine light coming on while I was traveling through Roanoke. I was sent to Magic City on the recommendation of the people I was meeting with in town. Everyone was wonderful and explained everything that was going on with my car in full detail before making the fixes. Pat Wray was so helpful and attentive to me and my needs and I can't thank her enough. Several members of the staff noticed that I had been waiting for quite sometime and stopped often to see if I needed anythi... read more
Business response:
Hi Molly - We are so sorry this happened but are thankful we could get you back on the road! Thanks for the kind words and please let us know if we can ever be assistance in the future!
Purchased a 2014 dodge durango used from Magic City. Recently I have a light defect issue that allowed water into the lift gate lighting. We purchased an extended warranty that provides light coverage but the warranty company refused coverage since water was in the lense. Dealer sells warranty that provides no coverage when something goes wrong. Steer clear of the great sales package it comes at a price.
I have purchased several vehicles here. Service is always great and the staff work with you to get you a deal! Will cont to bring my business here in the future!
Pleased to say my new all wheel drive Nissan suv passed the snow and ice test. Very pleased with my purchase. Thank you
Business response:
Hi Melissa - we are so glad to hear it performed well and thanks for your business! Please drive safely!
Dujuan provided me with excellent customer service!! He even chased me down as I was exiting the parking lot with a way to help me and save me extra money as well!!
The service adviser is a sarcastic and rude to women and don't care about children or animal don't go
Business response:
Hi Elizabeth - We're very sorry to hear about your experience. Can you please give us some more information? We'd love to address this situation and find out more. You can email Penny at penny@magiccityford.com
Frequently asked questions about Magic City Motor
How is Magic City Motor rated?
Magic City Motor has a 4.4 star rating with 1,248 reviews.
When is Magic City Motor open?
Magic City Motor is closed now. It will open tomorrow at 9:00 a.m.
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