Mac Haik Ford Collision

Cathy A 

on BBB

10 months ago

I purchased a car from them paid CASHIERS CHECK!!! Two weeks later they as in **** ******** ran my SS# without my permission and it was only given to Finance for title purposes only!! When **** ran my SS# my score went from 784 to 683. No one can explain how and why he had on possession until I take them to court the hard negative inquiry will remain for ten years!!!!! I be walked in saying Im paying Cash! Me paying cash and not financial was to not affect my credit score! This is illegal and identity theft! Please pay atten... read more

Crystal E 

on BBB

11 months ago

BEWARE from an experience car purchaser! READ to save yourself from my experience! Extremely unhappy with this dealership. I Found them on CarGurus. Price was listed for vehicle at $27,095.00 on August 1st. Called spoke with salesman had everything ready to take my daughter (1st car) to close the deal. They came in with an additional $7,438.63 in fees for our CASH purchase on August 2nd. They told me ******** was a third party website that doesnt work with us and that car already has a heavy discount as is when asking about ... read more

JESUS S 

on BBB

a year ago

I am ***************************, owner of J&C ******** Plumbers LLC. Ive had an extremely frustrating experience with Mac Haik Ford - Desoto's service department. On 01/19/24 I dropped off my main fleet service vehicle for routine maintenance service. It had no known driving issues. However, post-service, my vehicle developed significant issues, including a non-responsive throttle and engine sputtering. **** was made aware, and vehicle returned on 01/23 but nothing was addressed. We reached out multiple times but received n... read more

Shamika W 

on BBB

a year ago

These people are out here selling lemons cars and their customer service is not very good as you can see other people have complained as well. 

Kenneth H 

on BBB

a year ago

To whom it may concern,I have an issue with getting 2 recalls done on my 2022 **** XLT, one is the 22G01 and the other is the other rear axle mounting bolt done. I made an appointment a few weeks ago and came in and was told that they did not have the module for the back climate control. I was then told I had to wait for a letter informing me to back it which I should have been told when making the appointment. I wasted a day off work and had nothing to show for it so ****** informed me that he would take care of me with a l... read more

Michael W. 

on BBB

a year ago

One of the worst non communications dealership I ever experienced. My car been in the repair shop over a month now I can't get In touch with my service advisor the say they rather text but tried that still no response and even called left a lot of messages still no response went in to speak with the shop manager he promised to take care of the matter he did call and said he got the part in and it's in the shop to get repaired it's been 2 weeks now and still no communication I called and left more messages no one still didn't... read more

Alex C 

on BBB

2 years ago

Awful dealership. Just awful.Purchased a $100k+ car, made me do a credit application because they said I could not pay cash Then they told me I could pay cash Manager hung up on me when I complained that the paperwork was taking over a week to get sent to me. Remind you, I just sent $150k to this dealership and the manager hung up in my face Now have 7 letters from 7 different banks in the mail. They shotgunned my credit to lenders even though I paid cash.Awful business. Sales guy was great, how they run the show is awful.No... read more

Charlene J 

on BBB

2 years ago

Do not ever buy a car from this dealership because they do not own up to their name. They lie about the cars that they own You may buy a car today in the car willing run hot tomorrow. their cars are basically lemons. They basically drove the car to our house. We waited almost 2 months to receive the tags never received the tags. We had to call them about the tags. They eventually told us that the car never passed inspection so therefore they came and picked the car up for it still way and basically forged a way to get the ta... read more

Myer H 

on BBB

3 years ago

First, if I could give a review with NO STARS highlighted, that is what I would give. The Collision Service Manager, Jaime *******, is probably one of the most dishonest and arrogant people I have ever met. My vehicle was dropped there by Agero Towing before June 1, 2022. I have spoken with several representatives at my insurance company who claim they have spoken directly to Jaime. He has told them that my vehicle was awaiting a bumper support which was on back order. Then he told them the vehicle damage was so extensive, m... read more