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Luther Brookdale Chrysler Jeep Dodge RAM
- Car Dealers
- Brooklyn Park, MN
About this business
Luther Brookdale Chrysler Dodge Jeep Ram is set apart from other dealerships when it comes to exceptional customer service and providing the people of Minnesota a hassle-free car-buying experience. You'll know you've chosen the right place to buy your new or pre-owned Chrysler, Dodge, Jeep or Ram when you shake hands with any of our trusted team members.
Location details
8188 Brooklyn Blvd, Brooklyn Park, MN, 55445, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
After purchasing my truck had to bring it back within a month due to some steering problems. They said the issue was fixed I brought it back again within the next six months of this year, they kept it for a week had it sitting outside for that week said they was fixing on it ! The last time I brought it in I brought it in for a really bad smell that was coming from the vehicle inside and outside. Yes it’s cold outside but my vehicle should start! But yet it reads service engi… See more
RecommendedFriendly staff great sales people
service is horrible! they have had my wife's car for a week with no information given. every time we call, we get transferred to a voice mail and no returns our calls. not even management with call back! they will not even give a loaner car because they supposedly don't have any.
Very disappointed in my visit today. Made an appointment with my described issues. I showed up early for my appointment. I stood for a good 5 minutes before anybody greeted me and there were at least 5 people sitting at their desks. After finally getting checked in I was told oh what will be 3 to 5 hours. definitely not what I was told when I made the appointment. after becoming very upset I assumed to be the sales manager popped his head out of the office and said they'll try to diagnose my problem in the time frame I was g... read more
Business response:
We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Regards, The Team at Brookdale Chrysler
horrible customer service. especially the sales manager. ran my credit which is not bad just too tell me he'd call me back on monday that was a week ago. go to a dealership that wants to make a sale and help people. this is not the place. at all.
Business response:
I would like to express our appreciation for the time you took to share your experience. It seems as though we do not your name in our records. Is it possible that you had this experience at another dealership? Providing a positive experience is our top priority. If you would like to discuss your experience further, please reach out to us at your convenience as we would like to learn more about your experience. We look forward to speaking with you. Sincerely, Scott Spaeth scott.spaeth@lutherauto.com
If you need more cold calls, emails, texts, and snail mail with the added spice of questionable service then this is the place for you! Once you purchase or service something there, it's impossible to get your information off their records AND you get the added bonus of paying too much. Service did a previous oil change and forgot to reattach the oil cap. The whole vehicle reeked of fumes so it was easy to catch the error. They cleaned the engine and interior, complementary, in response. We are just crossing our fingers that... read more
Business response:
Hi Heather, it appears the impression you have received during your experiences with our dealership do not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. Our Service Manager Brett Baird will be reaching out to you momentarily to learn more about your concerns, and to hopefully resolve these issues that you have encountered. We appreciate your patience and understanding. Regards, The Team at Brookdale Chrysler
Chris in the internet sales department was incredibly helpful. Easy to communicate with, got us the car we wanted and took care of the hard stuff over the phone. Spent no more than twenty minutes at the dealership. Well worth the drive from Duluth!
After showing up for our scheduled appointment for a particular vehicle, test drove it, planned to buy immediately as we walked back into the showroom. We were asked how we liked it and were told it had sold while we were test driving it. While we understand things happen with a larger company, wires get crossed, it still left us with an uneasy feeling. After discussing the incident with another dealership, they were baffled as to how that could have happened to us as the keys were in our/our sales persons possession at the ... read more
Business response:
Thank you. This review has been received and is under review with our management team. Please reach out to us directly to discuss further
This dealer ship got me for a extra 15,000 on my Durango. Told me that the price on the window was only with rebates and financing only and I had to pay a different price because I was paying in cash after everything was all done and the extras I had put on I paid over 62,000. The sales person was great Jasmine and service is absolutely phenomenal but not happy with the ripping me off of MONEY.
Business response:
Michael, we appreciate you sharing your experience with Luther Brookdale Chrysler Jeep Dodge. We would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust again. Thank you, and I look forward to hearing from you soon. Regards, The Team at Brookdale Chrysler
Frequently asked questions about Luther Brookdale Chrysler Jeep Dodge RAM
How is Luther Brookdale Chrysler Jeep Dodge RAM rated?
Luther Brookdale Chrysler Jeep Dodge RAM has a 4.1 star rating with 2,208 reviews.
When is Luther Brookdale Chrysler Jeep Dodge RAM open?
Luther Brookdale Chrysler Jeep Dodge RAM is open now. It will close at 9:00 p.m.
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