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Lustine Toyota
- Car Dealers
- Woodbridge, VA
About this business
Home of Lustine for Life. Lifetime powertrain warranty at no charge good nationwide on most new and used vehicles sold by Lustine. Service at any ASE service shop and your engine, transmission, driveline is covered for as long as you own your vehicle! At Lustine Toyota we strive to provide outstanding professional service in all areas of our automotive dealership. We are proud to present Toyota models and are confident we can find the new car, truck, van, or SUV of your dreams.
Location details
14227 Jefferson Davis Hwy, Woodbridge, VA, 22191, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Lustine Toyota contacted me via email, and advised me that my vehicle was overdue for service, then asked if I would be interested in bringing it in for service? I replied to their email and confirmed. I had also asked if the services would be covered by the service plan agreement that I purchased with the vehicle, but there was no response. Instead, Lustine Toyota sent me an email to confirm my upcoming appointment; which I did. When I arrived that morning, I stood nearby the Service Advisor desk area and waited patiently f... read more
Stay away from this place. Shady sales practice. The sales team doesn’t care about selling cars obviously but more so about getting over on customers. Buyers beware.
Business response:
You submitted this review because you were unhappy with the asking price we had listed on a in stock used car. You submitted a lower offer and we declined your offer and said that we are firm on our internet price. To say this is "shady" practice is 100% false; this is a normal sales practice. "getting over on customers" and staying firm on a sales price on a used car are very different things. We care about selling cars but are not going to sell a used car for less than the amount we traded the vehicle in for when it is alr... read more
Very disappointed in the dealerships maintenance and attitude from those working there! We just bought two vehicles from there totaling close to $135,000. You would think they would appreciate our patronage. Instead, they treated us like a 5 year old, and basically told us that what we were told in regards to our warranty was not told to us. Leading to a passive aggressive text from the service department that was not appreciated or needed. I will never buy from here again, and will advise friends and family to say away as w... read more
Business response:
Dear Mrs. H*****, We have discussed your concern at length. We do value your patronage very much and have not done anything to suggest otherwise. As I discussed with your husband, we were unable to duplicate the issue of "Icing on the inside". We decided to perform a leak test the next time our 'leak guy' is available to see if there is moisture entering the vehicle from somewhere to hopefully identify the problem and come up with a remedy. I'm sorry that you're experiencing these challenges with your new vehicle and hope th... read more
Just spent $67,000 for a car kelly blue book values at $33,000. My husband and i are both seniors, and he is a disabled military veteran. I was told by Mr. Bentley in finance that we couldn't get the 1.9% interest rate on their website because my husband accepted a military discount on the purchase price. We weren't told this at purchase. I said i had excellent credit and Sam A****Hey said the best rate he could give us was 6.09% for seven years. Then he tacked on all sorts of extras saying "you'll be so glad we got these fo... read more
I went to look at cars for my daughter and they checked my credit, which is fine; however after deciding to not purchase a car, they continue to check my credit. My credit score continues to decrease and they continue to check my score without my permission. I have called and left serveral messages and have yet to hear a response.
I purchased a new Jeep Cherokee for the first time yesterday as a gift for my mother. As we were returning home yesterday, we decided to stop by a relatives to show them the vehicle. One of them mentioned an issue with the passenger seat. It was lightly discolored in the center with a very light water mark. I return first thing to the dealer the following day to have this rectified, not thinking it would be an issue. I head over to the service center and instead of the service manager, Mattt L*****, GM, also expert in uphols... read more
Business response:
Dear sir, I’m sorry I was not present when this issue came up. I did reach out to the store and from what I understand the issue has been resolved. I do apologize for the aggravation. If there is anything additional that I can do I will be back at the store Friday afternoon. I am accessible via email anytime. Matt L***** General Manager Lustine Chrysler Jeep Dodge and Ram Direct: 703-4******* Email: *******************
Hello! I would highly recommend dealing with Lustine Chrysler Dodge Jeep Ram without a doubt! The professionalism and no pressure atmosphere is outstanding and refreshing. The new General Manager (friendly & approachable) has absolutely brought an understanding of what it means to provide the best possible experience of "customer service!" From the time I walked in and purchased my vehicle it was amazing. Employees are very knowledgeable of the vehicles and the GM was always making sure all my questions and concerns was addr... read more
Business response:
Thank you for taking the time to write a positive and detailed review about your experience with our store. We all greatly appreciate your time and business. Have a great day! Nino S*** General Manager/VP Lustine Automall ***************** ************ desk
I would not recommend dealing with Lustine dealership, I bought a new vehicle for my daughter and the engine service light was on and asked that it be checked. The dealership, 8 days later gave us an update on the vehicle only after i inquired 4 times, I complained and they said again said they did everything they could. Customer service is horrible, car buying is a pain but they make it even more painful. I asked to talk to a a manager and they talked to me like i was an idiot, who needs that?? Don't go there and you will s... read more
Business response:
Hello, The vehicle was dealer-traded and had a concern with an engine light. The engine light concern has been fixed in as timely of a manner as possible. The part to repair the engine light took four days to obtain. Eric was in contact with the customer according to Thomas R****. From what I understand the concern we inherited from the dealership we obtained the vehicle from has been fixed. I hope the Desmond's are now able to enjoy their new vehicle and apologize for any aggravation we encountered throughout. Respectfully.
First off, I love Toyota. I will always buy Toyota. Just NEVER from this dealer again. Four years ago I was looking for a car for my wife. When I visited the Woodbridge Lustine Toyota dealership, the salesman assured me that if I were to pay an extra $1000 for the Auto4Life "warranty," it would cover everything for the life of the vehicle outside of oil changes, spark plugs, tires and filters. I asked him multiple times "does this include everything other than those 4 things?" and he resoundingly said "EVERYTHING." That was ... read more
Business response:
I apologize for any inconvenience we may have caused you in regards to what your Auto4Life policy covers. Auto4Life is a lifetime powertrain warranty, not comprehensive, that covers your engine/transmission/driveline components. Your power steering system is not part of your powertrain and that is why your failed parts are not covered. Auto4life was included at no charge with your purchase, not sold for $1000. Thank you for your time
Frequently asked questions about Lustine Toyota
How is Lustine Toyota rated?
Lustine Toyota has a 4.2 star rating with 6,323 reviews.
When is Lustine Toyota open?
Lustine Toyota is closed now. It will open tomorrow at 9:00 a.m.
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