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Lowe's Home Improvement
- Home Improvements
- Saugus, MA
About this business
Start with Lowe’s for all of your home improvement needs. Stop by the local Saugus, MA Lowe’s to pick up gardening supplies, check out new appliances and paint colors or try out new patio furniture. We’re here to help!
Location details
1500 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I see the commercials about how we can "do it right for less." Well, their prices are higher than Home Depot. I went in today to see about a new stove and microwave oven. Although their website shows it to be in stock, I am told in the store that there is a 6-8 week waiting period on the product, yet they expect me to pay for it upfront now. The fact that you charge so much money to install a stove is insane as well. Shame on you, Lowe's! I really don't appreciate the false advertising, nor do I like it when I realize that I... read more
Worse customer service I’ve encountered..
RecommendedI have quite a few good experiences at this store, but shout out to Kerry at parking lot today. He was very friendly and helpful. I didn't even have to ask.
ANSWER THE PHONE!!!!!!!!!!!!!!!!!!!!!!!!!!!
I have had the worse customer service from this Lowe’s. Their delivery company is just as bad. No one answers the phones, to call the store it is literally a 2 hour process in order to get someone. And that still doesn’t guarantee your situation is resolved! Employees say they will call you back & never do.
What a horrible store! They won’t deliver my appliances, they don’t answer their phone and won’t answer messages on Facebook! The worse customer service I have ever encountered!!!
Do the customers in Saugus a favor and just close that store already. Do you people even look at the local reviews on yelp or facebook? This store is an insult to anyone who wastes one second of time there. This place could bring down the reputation (?) of Lowe's everywhere all by themselves.
Tried curbside pickup. Was a nightmare! Followed instructions to go to a certain place in parking lot and call in for the pickup. No one answers the phone. No one outside can help you. Went back home called again and again. Can't get through. So we tried different department and thank goodness the person helped us. (Wasn't their department but they helped so we are grateful to them) Would not do it again and is sad because many high risk people like me need this service.
We had a great customer service experience today while buying a grill! Really appreciate the attention & the associate who found us the starter button and the associate who helped us put it in our car! They were really busy and managing COVID protocols seamlessly!
Frequently asked questions about Lowe's Home Improvement
How is Lowe's Home Improvement rated?
Lowe's Home Improvement has a 3.8 star rating with 1,970 reviews.
When is Lowe's Home Improvement open?
Lowe's Home Improvement is open now. It will close at 10:00 p.m.
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