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Lowe's Home Improvement

4.0

About this business

Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home decor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe's is your headquarters for all building materials. Shop online at www.lowes.com or at yo... read more

Location details

3195 Southwestern Blvd, Orchard Park, NY, 14127, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 10:00 p.m.
Tue6:00 a.m. to 10:00 p.m.
Wed6:00 a.m. to 10:00 p.m.
Thu6:00 a.m. to 10:00 p.m.
Fri6:00 a.m. to 10:00 p.m.
Sat6:00 a.m. to 10:00 p.m.
Sun8:00 a.m. to 8:00 p.m.
4.01,711 reviews
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Tee Julie's profile image
Tee Julie 
5 years ago

i have been trying to exchange a dishwasher since August 29, 2019 that i spent $916.37. dishwasher does not work. Put over 83 hours of my time trying to exchange. They are all willing for you to spend your money, but they screw ya. First dishwasher got 100 off for opening a credit card, they said since exchanging for a different one i do not get the $100 off, so got screwed out of $ 100 off and screwed out of 80 plus hours trying to exchange for a better dishwasher that drys dishes, two months later and i still do not have e... read more

Michael Sasiadek's profile image
Michael Sasiadek 
5 years ago

Horrible experience overall, we went in to buy a dish washer. The two workers in appliances couldn't stop talking long enough to sell us what we went in for. My wife and I decided we still really wanted this product so we purchased it from the Lowe's website. A few days passed and we heard nothing about this purchase. Last night at 7pm we got a call l that it would be delivered this morning when we would be at work. The lady on the phone stated we scheduled this when we purchased the dish washer but there is no such option o... read more

Emir Nicole Softic's profile image
Emir Nicole Softic 
5 years ago

Sales associate in appliances promised that old refrigerator in kitchen would be moved to garage and the refrigerator in garage would be taken away. Delivery guys showed up and explained that they are not allowed to do that due to liability issues. New refrigerator that I bought was damaged with two big dents on the side. Returned the refrigerator and will shop somewhere else for my appliances from now on. 

Jabe Case's profile image
Jabe Case 
5 years ago

My husband is law enforcement who puts his life on the line daily. Lowe's will not give law enforcement discount, only military. While I agree that they should give the military discount, why not do for law enforcement? Do you realize there are more LEO's who suffer from PTSD and suicide rates are rising among police officers? They put life on the line daily for for their county, many who work 30+ years in the field! 

Marissa Vincent's profile image
Marissa Vincent 
6 years ago

The manager would not price match for an item sold by Amazon as stated in Lowe’s price match policy. 

Jennifer Marie's profile image
Jennifer Marie 
6 years ago

Jim and Salz......best management team, great customer service! Thank you for the help! 

Julie Fay's profile image
Julie Fay 
6 years ago
Jon Clark's profile image
Jon Clark 
6 years ago

I have been going back and forth with this store for 2 months. A few years ago we had Lowe’s install a front door. Now the door is splitting but because there’s no manufacturing label on the door they “can’t do anything to help” I’ve spoken to 2 managers who have not called back and told me again “there’s nothing we can do”. Ironically they can’t pull up the purchase or install records from anything more than two years back? Terrible customer service. I wish it wasn’t so close to home and convenient to go to. 

Carlos A Pula's profile image
Carlos A Pula 
6 years ago

Refused to give veteran discount chole at customer service signed up for program last summer 

Frequently asked questions about Lowe's Home Improvement

How is Lowe's Home Improvement rated?

Lowe's Home Improvement has a 4 star rating with 1,711 reviews. 

When is Lowe's Home Improvement open?

Lowe's Home Improvement is open now. It will close at 10:00 p.m.  

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