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Lowe's Home Improvement

4.0

About this business

Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home decor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe's is your headquarters for all building materials. Shop online at www.lowes.com or at yo... read more

Location details

3195 Southwestern Blvd, Orchard Park, NY, 14127, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 10:00 p.m.
Tue6:00 a.m. to 10:00 p.m.
Wed6:00 a.m. to 10:00 p.m.
Thu6:00 a.m. to 10:00 p.m.
Fri6:00 a.m. to 10:00 p.m.
Sat6:00 a.m. to 10:00 p.m.
Sun8:00 a.m. to 8:00 p.m.
4.01,711 reviews
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Lori Jansen's profile image
Lori Jansen 
recommend  Recommended
4 years ago

the customer service was great and we got our wood to build shelves in our shed. 

Lindsay Rodgers's profile image
Lindsay Rodgers 
4 years ago

I ordered something online for me to pick up. I received the email that my order was ready. A couple days later I went to go pick it up. I expected it to actually be ready. I waited for well over an hour because they lost it and could not find it. Horrible customer service, lack of communication and organization. 

Diane Makey's profile image
Diane Makey 
4 years ago

No one answers phone for customer service . Workers give misinformation on orders placed . The email on this website returned my email that I sent about my concerns with my order saying the email is unavailable !!! Where is the customer service with this store ???? Don’t offer services you obviously are incapable of providing . Your competitors do a much better job with these services! 

Steve Houck's profile image
Steve Houck 
4 years ago

bought composite decking on may 12 set delivery for 30th only 1/2 order delivered. lowes called june 5th said rest to delivered sat the 6st never showed up. then told it will be delivered on tues june 9th again not delivered and no calls telling me that it was delayed. 

Franklin Crum's profile image
Franklin Crum 
4 years ago

I cannot get a hold of anyone. Paid extra for delivery and also paid for 2 business day shipping then when I complete the order they tell me delivery may be delayed. A company with good customer service would contact you and schedule delivery within 2 business days, even if it is scheduled after the promise date you know it's coming. I cannot get a hold of anyone. The number on my order basically tells me to call the store and hangs up. I have called the store the last couple days and hit the appropriate prompts and wait for... read more

Kathy Gasiewicz's profile image
Kathy Gasiewicz 
4 years ago
Izzy Pistoff's profile image
Izzy Pistoff 
4 years ago

Stop allowing customers without face covering into your store. Even though it's a state mandate, at least 25% of the customers I saw in the store on April 20,2020, were shopping without any type of face cover 

Dave Slusarz's profile image
Dave Slusarz 
4 years ago

Don't offer services that you can't perform. Order placed 4/11 Supposed to be 2 day shipping. Now April 22 still no indication it has shipped and can't find a way to get any info from Lowes 

Ray Lewandowski's profile image
Ray Lewandowski 
recommend  Recommended
5 years ago

A Lowe's delivery truck tried to turn around and got onto my son's front lawn tearing it up pretty good . Rather than have a landscape company re do it . We worked out a deal for some topsoil . A complimentary pallet was delivered. We were satisfied with deal we got . Stand up company ! 

Frequently asked questions about Lowe's Home Improvement

How is Lowe's Home Improvement rated?

Lowe's Home Improvement has a 4 star rating with 1,711 reviews. 

When is Lowe's Home Improvement open?

Lowe's Home Improvement is open now. It will close at 10:00 p.m.  

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