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Lowe's Home Improvement

4.0

About this business

Start with Lowe’s for all of your home improvement needs. Stop by the local Mason, OH Lowe’s to pick up gardening supplies, check out new appliances and paint colors or try out new patio furniture. We’re here to help! 

Location details

9380 Mason Montgomery Rd, Mason, OH, 45040, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 10:00 p.m.
Tue6:00 a.m. to 10:00 p.m.
Wed6:00 a.m. to 10:00 p.m.
Thu6:00 a.m. to 10:00 p.m.
Fri6:00 a.m. to 10:00 p.m.
Sat6:00 a.m. to 10:00 p.m.
Sun8:00 a.m. to 8:00 p.m.
4.01,333 reviews
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Kimberly Wolter's profile image
Kimberly Wolter 
8 years ago

We special ordered tile a MONTH ago for a large kitchen project. They delivered two lots whose colors are DRASTICALLY different. Our tilers are already here to install. Management basically said: sorry and they can redeliver in 5-10 days. No concern that we are going to be financially responsible for our contractor's time TWICE!!! Do NOT trust them to get your tile order correct!!! 

Nikki Guardado's profile image
Nikki Guardado 
8 years ago
Neeta Upadhyay's profile image
Neeta Upadhyay 
8 years ago

What a crappy customer service this store has in west chester. Not sure its just us. Delivery dates are never kept. Store manager is so rude and has no patience. Have been following up for so long with no response. Everytime we call Lowe's customer service they say we will get back with days of no call and we end up calling them again.If there was a 0 star I would give them that. Highly not recommended 

Wesbreez Caliheez K's profile image
Wesbreez Caliheez K 
8 years ago
Yuko TN's profile image
Yuko TN 
9 years ago

I can't believe this fact but the seedling that I bought at Lowe's as it says "Ichiban Eggplant" which is a Japanese brand is apparently Chinese eggplant. I didn't want this, because you can find it any store around the area IF you want it, but Japanese is so rare. This is not acceptable! 日本の「1番ナス」の名前で売られていた苗を買って大事に育てていたのに、実をつけてみたら中国のナスでした。酷すぎる! 

Matthew Bailey's profile image
Matthew Bailey 
9 years ago
Bridgette Haap Miller's profile image
Bridgette Haap Miller 
9 years ago

This store is a mix of some lazy and unresponsive employees (not all, but enough that it makes this statement painfully obvious) and what must be TERRIBLE managenent. There were basically no employees in sight at 4:00 PM on a Sunday. Pressed the Help button in cabinetry, heard the call go out about 10 times - waiting 15 minutes - and ZERO number of people show up. Clearly understaffed, and what "help" we did find on our other project wasn't knowledgeable and didn't bother to actually ask questions to help get to an answer. C... read more

Todd Hutchinson's profile image
Todd Hutchinson 
9 years ago

lowes are thieves jeff mauser the project specialist at mason-Montgomery store in mason, charged 413 dollars to my lowes card, without my knowledge or permission. and lowes refuses to do anything about it. saying I signed for it, funny thing is I was at work at the time it was signed for, and have documents to prove so 

Letha Renee McLaughlin's profile image
Letha Renee McLaughlin 
9 years ago

Frequently asked questions about Lowe's Home Improvement

How is Lowe's Home Improvement rated?

Lowe's Home Improvement has a 4 star rating with 1,333 reviews. 

When is Lowe's Home Improvement open?

Lowe's Home Improvement is open now. It will close at 10:00 p.m.  

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