loanDepot

S M 

on BBB

3 years ago

Responses are very slow and not prompt. Doesn't look like they are not on top of my application. Rather I need to drive it. 

Janis S. 

on BBB

3 years ago

Working with LoanDepot is an awesome experience. I was desperately needing help and they responded. 

Farhad D 

on BBB

3 years ago

I had the worst experience in all of the refinancing that Ive done. On my two loans they changed the appraisal company two times and made me pay twice, took them 7 days to refund me my payment. The other time they made me pay $750 and told me they couldnt find an appraiser and I had to pay $970 and made me pay again. I had to notify my tenants twice and that was a big hassle and from a consumer perspective I feel like I have no say because every time you put a new appraisal that cost me more money. 

T.R. 

on BBB

3 years ago

When the initial call came in it seemed like they were very friendly and professional. That took a turn for the worst. Promised a callback and never did get that callback. Provided me a number to text or call, he never responded. I spent almost 2 hours trying to get ahold of him thru customer service. Worst service ever, same service as well!!! Calls were transferred to voicemails even if I asked to speak to a live person and they said ok let me get you over to someone. At one point another representative I spoke to in custo... read more

Adam P 

on BBB

3 years ago

I had to go into forbearance because I lost my job due to covid. I get a new job and end my forbearance a fee months later... loandepot tells me I have to pay balance in full to not go into foreclosure. Every other thing that I have financed let's me make extra payments to catch up... loandepot won't let me I get further and further behind until I have the $6,000 lumps to pay them. 

laura w 

on BBB

3 years ago

We applied for a refinancing to finish our home. We have more than enough equity in our home and we were denied a loan based on our unfinish bathroom. It took them 3 months to tell us they wont refinance with us. We are also out the fees they charged us $500.00.Beware of the company. 

CARROLL R 

on BBB

3 years ago

GREAT , All the people I worked with was very professional 

Horace B 

on BBB

3 years ago

I've worked with LoanDepot before and really appreciated their professionalism. I was so glad to be able to work with them again and look forward to continuing that relationship. Very knowledgeable, professional, empathetic, enthusiastic, personable, and quite thorough. Since haven worked successfully with LoanDepot before, I ignored offers and phone calls from other companies. I received a call just last evening from someone. I happily told him I'm already with someone else and the that the deal had already been closed. Tha... read more

Michael V 

on BBB

3 years ago

Very engaging and always kept me up to date on process. Best ever refi for me!!