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LensCrafters
- Laser Eye Surgery/Lasik
- Mary Esther, FL
About this business
Location details
251 Mary Esther Blvd Ste D, Ste D, Mary Esther, FL, 32569, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Bought glasses in lenscrafters (******************** mall) in May and suddenly the frame broke while in the case. Brought it in store and was told that I have to file a claim thru oakley when the website says I have to go to the retailer first. Made a claim on the website but was rejected as they said it was not due to a defect. Glasses was not used or broken due to my fault. Suddenly broke while just in the case stored. This is bad customer service from both ******************** and also oakley/luxoticas website
Business response:
Hello *******,<br style="box-sizing: inherit;" /> <br style="box-sizing: inherit;" /> Thank you for contacting Luxottica After Sales! We are sorry to hear that you are not satisfied with the result of warranty request. After reviewing request # ********, it appears the defect on the frame was caused by some external forces that do not belong to the manufactory defectives.<br style="box-sizing: inherit;" /> <br style="box-sizing: inherit;" /> Please be aware of below terms of our warranty policy.<br style="box-sizing: inherit... read more
A total rip off of the Lenscrafter name. I bought a pair of glasses and two weeks later I was simple wading in the ocean when one lens fell out. I was unable to find the lens so the glasses are obviously useless. Tried to file a claim and they said to give it 48 hours to get a response. It's been four days and nothing. I never even got an email verification of my claim. The phone number is just a black hole of options with no ability to get a human for guidance. I tried visiting a Lenscrafters but they just said they weren't... read more
Business response:
Hello *******<br /> Thank you for contacting LensCrafters! I'm sorry to hear that you lost a lens in the ocean. Non-prescription replacement parts cannot be purchased directly through LensCrafters, but they can be purchased through Luxottica, our parent company. To place an order please visit https://luxotticacustomercare.com/luxotticaaftersales.<br /> If your lens was a prescription lens, please reach out directly to the store your purchase was made from for further assistance.<br /> Again, thank you for contacting LensCraf... read more
Although I have never done business with this company according to my LifeLock alerts Luxottica sold my personal information to the Dark Web
Business response:
Hello *****<br /> In November 2022, we learned through our proactive monitoring procedures that certain customerdatafrom Luxottica’s retail brands, originally obtained through a third-party, was published in an online post. Thedataincluded in this incident wasdatafrom customers who made purchases in our retail stores or on our ecommerce sites.<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px;" /> Thedatadoes not include individuals’ financial information, social security nu... read more
I ordered a pair of Oakley Sunglasses with my prescription a couple weeks ago. This was my first time ordering. I saw all the terrible reviews and was worried about my purchase. I received them yesterday in a very timely manner. The glasses are perfect. Thank you Glasses.com for everything you do. My glasses are awesome, And my insurance covered a large portion of them. I will order again in the future. .
Business response:
<p>Hello ******,</p> <p>Thank you for your review! We are happy to hear your glasses were ready on-time and met your expectations. We take pride in our glasses and level of customer service. We hope to see you again!</p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
Got three separate ray ban gift cards for fathers day. Can only use one on website. Ray ban said they need to combine the three into one giftcard. On June 23rd they said three to five business days, then seven to ten business days now I got an email and they said possible three weeks. Lost confidence in the brand. Been waiting to get back the 150 dollars they took from me. I am disappointed in the brand. Something needs to be done. Waiting for this to be resolved.
Business response:
Hi ***<br style="box-sizing: inherit; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, sans-serif;" /> <br style="box-sizing: inherit; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, sans-serif;" /> Thank you for reaching out to Ray-Ban.com! At this time we h... read more
I purchased my prescription eyeglasses with designer frames at my local eye care office. The side arm/temple of the frame broke in half within 4 weeks of the warranty expiration ( 2 years from date of purchase). The eyecare office said I needed to contact Luxottica for repair but it was noted there appeared to be a defect in the arm of the frames and not just a missing s**** etc. I opened a claim with Luxottica and they promptly/quickly denied it as it was "past the warranty". I get it - a simple case of a product breaking a... read more
Business response:
Hello *********<br style="box-sizing: inherit; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Proxima Nova', sans-serif; font-size: 13px;" /> <br style="box-sizing: inherit; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Proxima Nova', sans-serif; font-size: 13px;" /> Thank you for contacting Luxottica After Sales via the BBB. We regret to hear that you are not satisfied with the result of warranty request.<br style="box-siz... read more
I have purchased multiple pairs of Ray-Ban sunglasses and at one point they did let you sent the glasses in for repair. Now you need to order parts. I mistakenly ordered "non-polarized". I have tried for 3 weeks to just get a response from this company. There is no way to speak to a human. All I want to do is an EXCHANGE for the polarized lenses. It has been the absolute worst customer service experience I have ever had. I am now stuck with the lenses I ordered by mistake and no resolution for my sunglasses. If I could leave... read more
Business response:
<p>Hello *****<br /> <br /> Thank you for reaching out to Ray-Ban regarding your service request.<br /> <br /> After reviewing your account, it appears that on 6/30 a representative named Jennifer M. reached out to you and said, "I'm sorry to see you are needing replacement lenses for your glasses. Looking into the details, our warranty team was unable to see the model information on the inside of the left temple. If you could reply to this email with the model number as well as the best shipping address for you, we'll be ha... read more
I went to Pearle Vision in ***********, *******, because I thought it would be a reputable choice. However, it is going into week four, and I still have no glasses. I am struggling to read and type a dissertation. I upgraded the lens in my frames and ordered new prescription sunglasses. I was told the glasses were damaged and had to be redone. I have called multiple times. I was told last week that one of the ladies had been on vacation. Then she got back and said she had a mess to deal with. When I thought the glasses would... read more
Business response:
<p>Hello *****,</p> <p></p> <p>Thank you for reaching out to Pearle Vision via the BBB.</p> <p></p> <p>We regret to hear about the issues surrounding your order, and we are here to help.</p> <p></p> <p>After reviewing your account, we have escalated your concerns to store management for review. You should be expecting to hear back from them with an update within 5 business days.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
Me and my wife ordered glasses from this company. Not a single one has been the correct prescription. Even after my wife complained and sent back the classes and had to wait mths for her benefits to reset before she can use them again.. Then again still the wrong script causing her headaches and this time there is no way to have her benefits before coverage ends. In my option all medical insurance need to investigate this company and pull their insurance coverage for their poorly made products
Business response:
<p>Hello *******,</p> <p></p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>We regret to hear about the issues surrounding your wifes prescription glasses adn insurance benefits.</p> <p></p> <p>After reviewing the details of your complaint, we were unfortunately unable to determine the specific location that you visited based off the information that you priovided.</p> <p></p> <p>If you could, please reach back out to us and provide the full address and phone number of the store you visited.</p> <p><... read more
Frequently asked questions about LensCrafters
How is LensCrafters rated?
LensCrafters has a 3.9 star rating with 662 reviews.
When is LensCrafters open?
LensCrafters is open now. It will close at 6:00 p.m.
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