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LensCrafters
- Laser Eye Surgery/Lasik
- Mary Esther, FL
About this business
At LensCrafters located at 251 Mary Esther Blvd, we believe vision care is about far more than a pair of glasses or a prescription. Eyes are windows to the world, capturing memories and immersing us in moments. Vision is a precious gift that we are passionate about improving in every way. Your Mary Esther LensCrafters continues its dedication to quality vision health with services and technology that ensures you always see your best. Our associates are trained to help you find the perfect pair of prescription eyeglasses and ... read more
Location details
251 Mary Esther Blvd Ste D, Ste D, Mary Esther, FL, 32569, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
This company continues to disappoint. Last year I had a check up to get a new pair of lenses. 3 weeks after the appointment I called to see if my new lenses had arrived. The lady on the phone told me that me lenses were never ordered. I was upset but it happens so she told me they they would be ordered now. 2 weeks later I called to see if they arrived yet only to find out that they still were not ordered!!! I was assured this time that they were being ordered and they did arrive a few weeks later. Fast forward to 3 weeks ag... read more
Business response:
Hello ****<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #1e395b; font-family: 'Proxima Nova', sans-serif; font-size: 13px;" /> <br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #1e395b; font-family: 'Proxima Nova', sans-serif; font-size: 13px;" /> Thank you for reaching out to us regarding your BBB complaint. We are providing you with the link to our Luxottica Customer Care Form. This form will request ... read more
I contacted the customer care team in regards to an experience with one of your stores. I received a message that someone contacted me and that the issue was resolved. The store located in Kenwood Square purposely ignores their customer and will choose who they want to help. From what I see, this company has horrible customer service. I will never visit LensCrafters again. This place has lost a loyal customer.
Business response:
<p>Hello *******</p> <p></p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>After reviewing your account, it appears that after escalating your complaint to the store, the stor emanager contacted you on 8/21 and left a voicemail inviting you to call them back to speak about the incident. They mention that you have not yet responded to their initial call to you. For further assistance, please reach back out to the store as they are actively trying to help resolve this issue for you.</p> <p></p> <p>Than... read more
Have been waiting on glasses for a month and they keep pushing date back. Worse customer service
Business response:
<p>Hello******,</p> <p></p> <p>Thank you for reaching out to Glasses.com via the BBB.</p> <p></p> <p>After reviewing order*************, we can confirm with you that the estimated shipping date is tomorrow 8/23. Once shipped, you will receive an email containing your tracking number.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
Worst customer service experience ever!I went 2 my scheduled exam.There were already 2 customers & only 1 visible associate.I didn't want 2 interrupt.As soon as I heard the door I turned around, cus were gone.I let the associate know I had a 930, he said the Dr wasn't there yet, it would b **** min.Some point later a woman entered,I presumed was my Dr.I couldnt b sure, it was my 1st time meeting her.Sometime later another lady entered, told associate she had a 930.The associate said ??? wasn't there yet **** min.I couldnt he... read more
Business response:
Hello ***<br /> <br /> Thank you for contacting us in regards to your concerns. I am providing you with the link to our Luxottica Customer Care Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.<br /> <br /> To access the form, please visit:<br /> <br /> **************************************************<br style="color: #161513; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemF... read more
Ordered glasses on 26July23 and they did not ship until 18Aug23 after I had already contacted them to just cancel the order. They stated that you can only cancel in the first hour. What an absolute crock. They also offered a 20% discount because of the wait but surprise surprise I got charged full boat. Absolutely terrible customer service.
Business response:
<p>Hello ********</p> <p></p> <p>Thank you for reaching out to Glasses.com via the BBB.</p> <p></p> <p>We regret to hear about the delay of your order, and that you did not get your 20% refund and that you think our customer service is absolutely terrible.</p> <p></p> <p>After reviewing your account, it appears that you were charged $333.33 for order************* after your insurance benefits were applied.</p> <p></p> <p>As such, I have issued a refund of $66.66 (20%) to the original form of payment, which you should see ref... read more
Ordered prescription glasses two weeks ago with Express Delivery (Aug 5th to Aug 10th EST Delivery). On the 10th I contacted them asking why I had not received my glasses yet. They informed me that glasses have a 10 day turn around then are shipped. Can't expect people to pay express shipping with anticipated delivery dates. I asked for a refund on my express shipping. The next day they canceled my order & labeled it a manufacturing issue. They said I would have to re-order & experience waiting roughly two weeks again. Glass... read more
Business response:
<p>Hello*******,</p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>We regret to hear about the delay and eventual cancellation of your order, and we are here to help.</p> <p></p> <p>Unfortunately, after attempting to review your previous interaction history under email address*********************************, we were unable to locate any previous interaction history.</p> <p></p> <p>If you could, please reach back out to us and provide the phone number, email address, order number, and store your pur... read more
WARNING: THIS COMPANY IS A SCAM No customer support and the order number they sent me does not work. I tried to call and all they have is sales reps who hang up on you. I want my glasses but there is no way to get your money back or even contact them.
Business response:
<p>Hello *****,</p> <p>Thank you for reaching out to Ray-Ban.com!</p> <p></p> <p>After attempting to locate your previous interaction history, we were unable to find anything associated with "*************************"</p> <p>It is possible thatyou may have purchased glasses from a non-official Ray-Ban website.We suggest contacting your financial institution to dispute the charges. The company you ordered from might also be able to provide you with a return/refund.</p> <p>We apologize for the situation! Have a wonderful day!... read more
A simple out of network claim took hours of time, almost a dozen documented calls, countless Customer Care Tickets and claim numbers that change every time you call, and 4 tries at sending a check before they got it right. Each time you talk with someone that answers the phone, explain everything to them, then get transferred and start all over with the escalation department, each time on multiple calls. To save time, one time I asked to go directly to the escalation department, and was met with hostility! Hours of time. Ter... read more
Business response:
<p>Hello****,</p> <p></p> <p>Thank you for reaching out to ************** via the BBB.</p> <p></p> <p>We regret to hear about your experience thus far, are we are here to help.</p> <p></p> <p>After attempting to review your previous interaction history, we were unfortunately unable to locate any correspondence between you and us under the email********************.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
I've been a customer for years. When their website had a glitch and I couldn't make my order, they refused to do anything. One simple little fix, less than a minute of their time, and they couldn't bother responding. I spent over an hour and a half on their chat window, having to respond within 2 minutes or they disconnect me. Couldn't work, even pee b/c they were holding me hostage on their site with the constant threat of disconnecting me. Never received any response other than that threat, telling me *I* need to continue ... read more
Business response:
<p>Hello ********,</p> <p>Thank you for contacting Glasses.com via the BBB.</p> <p>We regret to hear that the site is not allowing you to place your order, and for the issues you had with our chat customer support. Unfortunately, we were unable to locate any previous interaction history under your email (*****************). If you corresponded with us via a different email, could you please reach back out and provide that?</p> <p>We are more than happy to look into this for you. However, we require more information from you.... read more
Frequently asked questions about LensCrafters
How is LensCrafters rated?
LensCrafters has a 3.8 star rating with 594 reviews.
When is LensCrafters open?
LensCrafters is closed now. It will open at 9:00 a.m.
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