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LensCrafters
- Laser Eye Surgery/Lasik
- Mary Esther, FL
About this business
Location details
251 Mary Esther Blvd Ste D, Ste D, Mary Esther, FL, 32569, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
They have terrible return and repair policy. They decide to make a new pair but you have to send the pair need to repair back first. estimate 20+ days to get shipped back.
Business response:
Hello *****, We have received your BBB review and are very sorry to hear this. We do apologize, but at this time a repair could take a couple of weeks due to the shipping times, both back and forth to our warehouse, as well as the time it takes to complete said repair. We apologize that we currently cannot provide faster repair times! Sincerely,Customer Resolution Team ********************************************************************
First they predatorily forced me to pay out of pocket for a routine yearly eye exam. The doctor forced advice into the conversation to which I said no thank you, I already know that in order to **** me as a medical appointment though, again, it was a 100% routine eye chrfjuo to receive a new prescription - NOT medical. Secondly, when going to order my contacts they neglected to do so. When I contacted them weeks later they apologized for the miscommunication but they confirmed theyd ordered them. Weeks later, still no eye co... read more
Absolute worst customer service. The Employees are rude. When it is brought to managements attention nothing is done. The regional manager Chris S****, deemed my complaint resolved before he even spoke with me. Their customer service is a joke.
Business response:
Hello *******, We have received your BBB, and are very sorry to hear that you had a poor experience. After researching, we can see that your recent visit with us was documented within our system. After reviewing we can see that the Optometrist and the staff tried working with you to resolve the situation, but that you were cursing, extremely loud, refused to pay, and would not leave the optical when asked to depart. This resulted in our store location calling the police, so that they could ****** you for our store since you ... read more
Re: Store 268, **** ****** *** *** ** San Diego CA 92108 On 4/25/22 I purchased one eyeglass frame and three pair of lenses (for existing frames) and was capably assisted by Alyssa ********at a total cost of $991.99 -- very expensive but OK with me. I was not called when the glasses were ready for pickup as promised so on 5/24/22 I phoned, the glasses were ready, and my husband and I went in around noon to pick up my glasses. I was waited on by a man (did not get name) about 50 years old, thin, with graying hair. He was brus... read more
Business response:
Hello ********, We have received your BBB, and are very sorry to hear that you were unhappy with your experience! Depending on the brand/frame you have purchased, some will come with a microfiber cloth directly from the manufacturer, which will be included within the frames carrying case. If not, you would need to purchase one of those from our store location. We do apologize that these are not given out for free from LensCrafters directly. Sincerely,Customer Resolution Team **********************
I wanted to add to my last review about when we sat down to discuss our frames. She gave us the prices of our frames but she had to go back several times and change her math. All this time she knew we were out of network and never said a thing to us. We were thinking we were in network, when she was discussing this and that was covered or not. She did give us some prices and it was way too much, but we had to get out of there because it was time to close. I just felt very pressured and rushed. And I felt they were too much m... read more
I went to Pearle Vision in ************* in ******** with a pair of new glasses that I had bought elsewhere. Vision through the glasses was never good since I bought them, but the original dispenser simply couldn't find anything wrong to them despite some serious efforts. On impulse a month later I entered the Pearle store as I was walking by and asked if they could be of help. The manager, ******* stepped right up. He put the lenses on a machine for analysis and verified that they were exactly the same prescription as the g... read more
Business response:
Hello ****** ** have received your BBB review and are so happy to hear about your experience! Our associates strive to provide the best possible service. ** appreciate your review and look forward to serving you again! Have an amazing week! Sincerely,Customer Resolution Team **********************
Horrible refund policy. I paid part of my glasses cash (over$300) and was told the refund would be 3-6 weeks. I was then told it would be over ten weeks. I'm on the tenth week, late on rent, and my check is being processed.
Business response:
Hello ******, We have received your BBB review, and are very sorry to hear this! Please send our team an email with further information, and we would be happy to look into this further! Please send us a copy of your receipt (or at least the date of refund, the amount of the order, and the store# or store location you visited, as well as the address the check would ship to) and once we have this information we can connect with our Accounting team to see where your check is at in processing. We apologize for the delay!Sincerel... read more
Purchased sunglasses for my 16 yo son. We customized them online. They were too small so I tried exchanging them for a larger size frame. I was told customized glasses are not exchangeable or refundable. The website states in several places the there is a 45 day return policy. It also has the 45 day policy in a banner at the top of the page. You would think that Ray-Ban would place the return policy for the customized glasses clearly on the customized page. I can't believe that such a large and "reputable" company could not ... read more
Business response:
Hello ***********, We have received your BBB review, and are very sorry to hear you are unhappy with your frames. We do apologize, but our remix, or custom orders, cannot be returned for a refund, as they are made to the exact specifications created by the customer. Our returns page has this message posted as well, "Our customers have 45 days to return their items. *Please note REMIX products are not eligible for return unless damaged or defective.". We do apologize again, but our remix, or custom orders, are not eligible fo... read more
Another zero star rating really. I am a professional fly fishing guide and even manage a former ***** dealer. We severed our ties with *****/Luxottica once Luxottica purchased *****, mainly because of how they handled warranty claims. They are notorious for substituting frames without the consent of their customers. I took a chance because I love my ***** frames. Tried other brands and these are the only ones I can wear all day comfortably, so I ordered another pair of my favorite frames. Well disappointment started when I s... read more
Business response:
Hello ******, We have received your BBB review, and are very sorry to hear to hear you received the wrong frame. We absolutely do not send out substitutions for regular orders, so you were sent the wrong frame by error, and we apologize for this mistake! Substitutions will only be offered for warranty claims/replacements, and in the case that we no longer make or offer parts for a particular frame. A substitution would also be an optional choice for the customer (not an automatic situation) where the customer is provided mul... read more
Frequently asked questions about LensCrafters
How is LensCrafters rated?
LensCrafters has a 3.9 star rating with 662 reviews.
When is LensCrafters open?
LensCrafters is open now. It will close at 6:00 p.m.
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