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LensCrafters
- Laser Eye Surgery/Lasik
- Mary Esther, FL
About this business
Location details
251 Mary Esther Blvd Ste D, Ste D, Mary Esther, FL, 32569, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
WARNING: THIS COMPANY IS A SCAM No customer support and the order number they sent me does not work. I tried to call and all they have is sales reps who hang up on you. I want my glasses but there is no way to get your money back or even contact them.
Business response:
<p>Hello *****,</p> <p>Thank you for reaching out to Ray-Ban.com!</p> <p></p> <p>After attempting to locate your previous interaction history, we were unable to find anything associated with "*************************"</p> <p>It is possible thatyou may have purchased glasses from a non-official Ray-Ban website.We suggest contacting your financial institution to dispute the charges. The company you ordered from might also be able to provide you with a return/refund.</p> <p>We apologize for the situation! Have a wonderful day!... read more
A simple out of network claim took hours of time, almost a dozen documented calls, countless Customer Care Tickets and claim numbers that change every time you call, and 4 tries at sending a check before they got it right. Each time you talk with someone that answers the phone, explain everything to them, then get transferred and start all over with the escalation department, each time on multiple calls. To save time, one time I asked to go directly to the escalation department, and was met with hostility! Hours of time. Ter... read more
Business response:
<p>Hello****,</p> <p></p> <p>Thank you for reaching out to ************** via the BBB.</p> <p></p> <p>We regret to hear about your experience thus far, are we are here to help.</p> <p></p> <p>After attempting to review your previous interaction history, we were unfortunately unable to locate any correspondence between you and us under the email********************.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
I've been a customer for years. When their website had a glitch and I couldn't make my order, they refused to do anything. One simple little fix, less than a minute of their time, and they couldn't bother responding. I spent over an hour and a half on their chat window, having to respond within 2 minutes or they disconnect me. Couldn't work, even pee b/c they were holding me hostage on their site with the constant threat of disconnecting me. Never received any response other than that threat, telling me *I* need to continue ... read more
Business response:
<p>Hello ********,</p> <p>Thank you for contacting Glasses.com via the BBB.</p> <p>We regret to hear that the site is not allowing you to place your order, and for the issues you had with our chat customer support. Unfortunately, we were unable to locate any previous interaction history under your email (*****************). If you corresponded with us via a different email, could you please reach back out and provide that?</p> <p>We are more than happy to look into this for you. However, we require more information from you.... read more
Their website deliberately misleads you about the prices of add-on features. Click here to upgrade you lenses for $18 leads to $30 being added to the price. Call to inqire about it and you're told it's an error and there's nothing they can do; they won't honor the $18 price. That's illegal, false advertising, and manipulating the customer. They're banking on the fact that most people trust webstores to add prices correctly and aren't closely monitoring the numbers.
Business response:
<p>Hello *****,</p> <p></p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>We regret to hear that you encountered some issues during the checkout process, and we apologize for the inconvenience.</p> <p></p> <p>Please note that what you encountered was a simple technical error/glitch that our website must have experienced. You can rest assured knowing that we wuld never engage in false advertising nor would we manipulate our customers. Also, we are not banking on the fact that most people rust webstore... read more
I dont even know where to start! Went in for Rx Lenses so I could drive again July 2nd, 2023, once ordered the 6 month supplu, came out with bad Rx lenses sent to me by Lenscrafters at the Mt. pleasant, SC location. The Rx initial lenses had the Rx for me to try but the ones they sent were polar opposite resulting in a car accident minutes from wearing them. I have hard proofs and a police report plus all my receipts paid TO LENS CRAFTERS went back to them and they say lots not their problem and I have to.contact the manufac... read more
Business response:
<p>Hello ****,</p> <p></p> <p>Thank you for reaching out to LensCrafters via the BBB.</p> <p></p> <p>We regret to hear about your experience thus far and are here to help.</p> <p></p> <p>Upon review of your complaint, your issue was escalated to management on 7/25.</p> <p></p> <p>On 7/27, they reached back out to us and indicated that they had reached out to you, left a voicemail, and sent you an email offering to have you bring the contacts back to the store for a refund.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer ... read more
The worst customer service possibly ever received. The local store messed up my order, failed to take care of it and told me **** happens by the optometrist. When I went to corporate for help, since they failed to give me a refund and failed to give me my contacts, it has now been three months and all the local store has done is lied. They told their corporate office they apologized and that my order was picked up. I have never gotten a return call from the store after numerous attempts and the only time Ive been into the st... read more
Business response:
<p>Hello *******,</p> <p></p> <p>Thank you for reaching out to Pearle Vision via the BBB.</p> <p></p> <p>We regret to hear about your experience with one of our store locations, and we are here to help.</p> <p></p> <p>After reviewing your account, it appears that you have previously reached out to us regarding this complaint by way of a customer care form on 4/12/2023.</p> <p></p> <p>Upon final review of Customer Care Form ************, it appears that on 7/21/2023, store management has decided to honor the initial resolutio... read more
Although I have never done business with luxottica directly, I also received notice of my personal data being found on the Dark Web. In my alert description it states "Your personal information (which could include dates of birth, phones, names, addresses, cities, zips, states, surnames, emails, companies and usernames), was identified in a data exposure associated with luxottica.com. The data was located on the Dark Web in May 2023). Over the past 2 months I have been getting constant emails with notices of my email passwor... read more
Business response:
<p>Hello *******<br /> In November 2022, we learned through our proactive monitoring procedures that certain customerdatafrom Luxottica’s retail brands, originally obtained through a third-party, was published in an online post. Thedataincluded in this incident wasdatafrom customers who made purchases in our retail stores or on our ecommerce sites.<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px;" /> Thedatadoes not include individuals’ financial information, social securi... read more
I placed an order for replacement lenses and then immediately realized that I ordered the incorrect ones. I tried to cancel my order, but there is no function for that on the website. I emailed customer service to request a cancellation, but I later read on the site that they cannot cancel orders once placed. I figured that since I just placed the order that it should be able to be cancelled. I chatted with two customer service agents and was promptly told that their system does not allow order cancellations. What does that ... read more
Business response:
Hello *******,<br style="box-sizing: inherit;" /> <br style="box-sizing: inherit;" /> Thank you for contacting Luxottica After Sales. I am sorry to hearthat you ordered the incorrect replacement lenses and were unable to cancel the order.<br style="box-sizing: inherit;" /> <br style="box-sizing: inherit;" /> <br /> Our system is designed to fulfill and ship orders as quickly as possible and for that reason we are not able to cancel it.We recommend you return the order once you receive for a refund and then place a new order ... read more
As another reviewer mentioned, I too have never done business with this scam of a company and was also noticed by ********************* that they sold my personal information on the dark web. Never even heard of this website. I would like to know how they obtained my data and why they feel entitled to share it.
Business response:
<p>Hello *****,</p> <p></p> <p>In November 2022, we learned through our proactive monitoring procedures that certain customerdatafrom Luxottica’s retail brands, originally obtained through a third-party, was published in an online post. Thedataincluded in this incident wasdatafrom customers who made purchases in our retail stores or on our ecommerce sites.<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px;" /> Thedatadoes not include individuals’ financial information, socia... read more
Frequently asked questions about LensCrafters
How is LensCrafters rated?
LensCrafters has a 3.9 star rating with 662 reviews.
When is LensCrafters open?
LensCrafters is open now. It will close at 6:00 p.m.
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