LA Fitness

Paul C 

on BBB

4 years ago

The most unethical company I've ever contracted with. Don't believe a word they say. You think you're getting a deal. Then it's a contract you can't get out of. The sales people are complete liars and that's what they are taught. I was told that I had a "monthly" contract, with a "one time payment" that there was no "monthly payment" and that I had to agree to 12 months. Next month - $290 payment, month after that $290 payment. Every month after $290 payment on the same day of the month. That's a monthly payment. Pandemic hi... read more

TRoy 

on BBB

4 years ago

I m trying to cancel my membership. LA FITNESS says only way to cancel membership is via sending mail application. I m stuck at home due to COVID. Its unfair to ask people to first print application and then mail it during COVID times. Why wont they allow online or phone cancellations? 

Natalie H 

on BBB

4 years ago

Despicable, unethical company. When COVID-19 started, I requested a freeze on my account because I have health issues that put me more at risk of hospitalization (or death) if I were to contract COVID-19. They told me they would freeze the account at no charge to me. This month I found almost $150 worth of charges on my credit card for my brother and my membership (6 charges in total). Apparently they sent out an e-mail (which I didn't receive) saying they were reopening and then just started charging people. After calling m... read more

ChrisG 

on BBB

4 years ago

After cancelling my membership they have been billing me. I handed my cancellation form in person at the Kenwood/Montgomery location as I was told that I could by the lady I spoke with. Now to find out they did not do their job and I have been getting charged for XXX months worth of membership dues at 42.79 a month. I would not recommend anyone joining LA Fitness. I would love to stat the day I went into their location and handed in my cancellation form and I wish I still had any receipts that may have been given to me at th... read more

Leticia O 

on BBB

4 years ago

After COVID-19 Gyms opened on Tuesday September 1st in NJ. Due to my high risk factors I decided to cancel my membership. I work long days and went as soon as I could on Saturday to cancel my membership. I was told that I had to mail a form and it would not take effect until they received it in California. Which means the earliest would be end of the following week due to Labor Day holiday. I also tried to cancel personal training sessions but was told there is only one person who could do that and he was off. Why is there o... read more

Galina B 

on BBB

4 years ago

This about LA fitness **** ** *****Niles IL, Operation Manager Michael S***** very rude, disrespectful to his club members, I don't deserve to treated like this, he is swearing (use word start with “ F”), embarassment me in the front of others. It's very unprofessional, he made my blood pressure high and headache, last week he told me that I am a miserable. I left with tears. I am very disappointed, why he is a manager for this club, he need to meet all needs & provide a good service but unfortunately his service not perform... read more

Robert VR 

on BBB

4 years ago

LA Fitness makes managing your account very challenging. I wanted to cancel my account, calling them up to speak with a Manager to do this, I cannot. Two things, they do not perform this task over the phone, and the Manager was not available according to the gentleman that answered the phone. Think this through - you can cancel your garbage, electricity, water, cable/internet, natural gas... over the phone with a few verifications of your identification. However, you cannot cancel a Fitness membership. We are in the process ... read more

Michelle W. 

on BBB

4 years ago

BUYER BEWARE. As a professional, I know that customer service is the number one important element when running a business. Unfortunately, this company has been a nightmare. Do not join this gym or use any of the services particularly the personal training. I read many reviews on this organization and found many of the experiences felt by others are similar to my own. The aftermath of the gym closure due to the pandemic has more than demonstrated just how greedy this corporation is. I followed the policy and procedures to sen... read more

Janey M 

on BBB

4 years ago

LA Fitness - Henrietta, NY. We have a silver sneakers membership, but signed up for a 1 year membership that included a trainer. At that time we were reassured they do not auto renew memberships. Prior to expiration we again confirmed with the manager that we did not have to complete a form to terminate at the end of the contract since they do not auto renew. Guess what - our account was hit for the monthly fee anyway! Now we are in a waiting queue for resolution. Very disappointing since the trainer and facility were great.