LA Fitness

D. C 

on BBB

a year ago

This gym is extremely filthy. When I arrive in the morning, there are sweat stains on the equipment, trash and dirt all over the floors. Not a sanitary place to workout, which can cause health problems. I am contemplating cancellation. 

Jared V 

on BBB

a year ago

A little over two months ago I decided to cancel my membership. I was told that I could either cancel in person or via email. Naturally, I chose email, the much easier option, and am regretting it to this day. I included every bit of personal information that might be necessary for a cancellation except for an email address, then not remember which email address they had on file, emailed from the wrong one. Despite including my full name, membership number, phone number, home branch, etc. They told me they could not complete... read more

Ta H 

on BBB

a year ago

Hi,I wanted to make you all aware of the awful attitude of the manager at the *********** Esporta fitness location. I have tried for a couple of months to cancel my membership. With my busy schedule I have dropped in at different times only to be told the manger is the only person who can cancel and is either not in or on a call. I tried again today to cancel and the front desk attendant told me the manager was on a call. I informed the attendant that I have tried several times to cancel and a manager is never available. She... read more

Alexandra B 

on BBB

a year ago

I signed up for a personal training contract and was ensured by their sales rep that it is month to month, and I can cancel if it is not the right move for me. The contract allows 3 days to cancel, yet the sales rep assigned me to a trainer that was not available for 3 weeks after signing up; therefore, I could not evaluate. Now I am selling my house and moving to a location and no LA Fitness is within 20 miles of my new home. THEY REFUSE TO CANCEL the contract! Saying that ******** does not have a relocation clause, and I c... read more

Tracey T 

on BBB

a year ago

Horrible cancellation policy. Deceptive business practices. You should allow customers to cancel by phone, text, email. Having a customer come to the gym to cancel a plan if there is no contract is very shady. You can confirm identity by last 4 digits of card used last 4 of license #, last ssn# etc by phone. Never again! 

Heather S 

on BBB

a year ago

My elderly father was happy I purchased him a membership at this location to regain his health. They convinced him to buy a weekly training package. They consistently canceled his sessions due to a lack of staff to the point he was behind 25 sessions in 6M. They fired and changed trainers like you change underwear. They did not give him a booklet as promised until 6 months. Had 0 check-ins and most trainers sat on their phones and did nothing. The ones who did leave or were fired. One was not even certified (how did he get h... read more

Aurelia W 

on BBB

a year ago

My partner and I are a gay/trans couple looking for a safe place to get fit and healthy. Signed up for the gym membership with no problem and then decided to do the free PT eval since we were interested in more guidance. The person evaluating us misgendered my parter 5 times after we politely corrected him, I explained I have PTSD and need to be warned before touched and he disregarded it, and his attitude changed immensely after we said that we liked the guidance he gave, but we needed to insure we would be respected. We ag... read more

Alba V 

on BBB

a year ago

Very dishonesty members a this club, if customers dont pay attention they continue charging you after the contract was ended 

Alex D 

on BBB

a year ago

This LA Fitness is downright disgusting. The management appears to be completely inept, letting the facilities deteriorate to such a deplorable state. The gym's lack of cleanliness is beyond anything I've ever encountered, and it's genuinely concerning. I've had conversations with other members in the sauna and locker rooms who've contracted foot infections, and it's evident that this stems from the nauseatingly unclean conditions in the sauna and shower areas. This is not just a poorly managed gym; it's a health hazard. It'... read more