LA Fitness

Lucy H 

on BBB

a year ago

The level of dishonesty at this club is dis-heartening. During a sales transaction for personal training, I was told that they do not offer 6 months but if I signed for 1 year. I explained to her that we would be moving and she said, I would be able to cancel if I moved somewhere that does not have an LA Fitness. In April, I spoke to the club because I was moving to another state and unfortunately, the lady who sold me the package was no longer there. Mind you, they have allowed a few people to cancel their packages for less... read more

Caitlyn H 

on BBB

a year ago

Long story short, they don't follow their own contacts. These people signed me up for personal training, which was a fantastic experience, but I am moving to ********* this month and there are no la fitnesses in the entire state. I physically cannot make it to a la fitness to finish my contract. As the contract states, as long as I am not near a LA fitness for 25 miles and I provide "reasonable evidence" my contract will be voided. Contacted corporate and the first time they said "just show proof of moving". I sent these peo... read more

James H 

on BBB

a year ago

A district manager named **** solicited me via text asking me to start a new membership. I have been a member in the past and am currently not.I responded in a dismissive way and instead of acting professional this district manager representing LA Fitness threatened me stating he will send me to collections and proceeded to text me a picture from his phone of my personal information.Regardless of what was said, no professional business acts in this way. Threatening to endanger my credit score and other financials while takin... read more

Lynette I 

on BBB

a year ago

I joined 5/1/23 and was given an appt with the head of the Personal Training. I was offered a package, which included; 30 minute personal training, meal plans and weekly check ins. When told the price, $240/month for one yr, I declined. I only needed to lose 10 pounds and tone up. I was told I could freeze the account and stop the training at any time. I again declined, but was told canceling would be a seamless process. They even brought over the Sales Manager who confirmed their statements. I agreed, signed a bunch of plac... read more

Stan V 

on BBB

a year ago

Esporta on 341 NJ ********************************************* - A lot of equipment is down since Covid reopening and the spa hot tub is out of service for the 6th Month in the row, pool and men's sauna are dirty. Staff is polite, but they don't last more than 3-4 month, some of them are clueless. Front Desk Manager is always looking for excuses and walks away when asked. Using contact email just brings back canned message from the local 'front desk leader'. Very upsetting. 

LL S 

on BBB

a year ago

Not at all happy with my experience at LA Fitness. There is a certain level of dishonesty and coercion. Ive been members of fitness clubs since the 80s and back then the businesses were generally unscrupulous. Over the decades, they have generally improved. LA Fitness has not follow that trend. And now they tell me I cannot cancel my membership. Im going to have to cancel my **** card. 

Renee W 

on BBB

a year ago

I jointed in may at the ******** center and in June 1 they posted that the facility will be closing at the end of June. When I spoke to the head office and spoke to *** he begin to be defensive and would not allow me to speak. Then put me on hold and left me there. When I signed up I was told I had to be a member for 4 months in order to not be charge for early withdrawal they are not honest with the customers and are combative when you challenged them 

Linda D 

on BBB

a year ago

My name is *********************. I joined LA Fitness, Magnolia location in ********* on April 4, 2023 through the Silver Sneakers program offered by *************** I am a 65 year old woman on a fixed income and I was coerced and lied to by ******* into signing the personal training program and I am requesting for the personal training contract to be cancelled/void because ******* repeatedly told me that I can cancel the personal training at any time which caused me to sign under false pretense. When I joined LA Fitness I t... read more

Vanessa P. 

on BBB

a year ago

I had a situation when I decided to do the trial session with the trainer manager ******. This is after I already signed up online for my membership. He asked all the questions to make the Interaction personable and the used my words against me when I mentioned I couldnt rationalize spending $200 on top of my monthly for 4 30-minute sessions. To which his response was clearly the last 15 min to you was. I expressed issues *** had in the past with diet and exercise and struggling with eating disorders and he decided to say th... read more