LA Fitness

Alina S 

on BBB

3 years ago

This LA fitness club doesn't believe in air conditioning. Impossible to work out. They do not turn on the air conditioner in the morning (7.30-8.30 am). 

MM S 

on BBB

3 years ago

They are AWFUL. For the past year and a half, medical issues (2 foot surgeries) have prevented me from using the gym at all. I haven't visited since well before COVID. They charged me monthly fees even though I froze my membership. They charged me an annual renewal fee. When I called to tell them I needed to continue my frozen membership, they tried to charge me late fees for several months (and never notified me of any late payments). In addition, the rep I spoke to on the phone was extremely rude and disrespectful. I cance... read more

lisa b 

on BBB

3 years ago

My 17 year old son went in for a trainer.. We told **** that my son would be going back to school next month .. **** says ohhhh thats fine he can make changes.. Yesterday we go in and tell them. He needs the trainer once a week instead of twice.. with work and school he won't be able to come.. they refused to help us. told us to write corporate and then laughed in our face.. he is in a 12 month contract with these people.. when I was signing I was expecting my card to be used because my son is still a minor and signed nothin... read more

Carmen 

on BBB

3 years ago

LA Fitness recently changed their name to Esporta in CT, offering a much lower rate to its new members, 50% lower to be exact for the same amenities you were getting under the LA Fitness name. I have been a member for 3 going on 4 years paying $49 monthly to be able to bring a friend and also visit any LA Fitness in CT. Membership now is $24.99 for the same deal. Nothing in regard to the gym has changed, no updates, in fact fewer classes are offered now. When I questioned if my membership will go down I was told that in orde... read more

Vito 

on BBB

3 years ago

The prices on their website are fake. They use simple bate and switch tactics. 

Kevin S 

on BBB

3 years ago

They overcharge customers all the time and the staff is rude at times! however the equipment is always on point and clean. 

Brenda B 

on BBB

3 years ago

The ****** club has very low cleanliness standards. The pool/hot tub area is Always dirty. I have seen bandaids laying on the floor for a week at a time . The pool always has mold and nasty **** lines (with gum) all over. The swimsuit dryer hardly ever works on the womens side. They would rather have standing water all over the floor in the locker area than fix the dryer. The exercise area is ok as far as i know. The employees are usually friendly . 

AJT 

on BBB

3 years ago

I have been trying for a few weeks now to resolve these issues by phone and email with no response yet...1. I have been charged for 43 personal training sessions, over $2000, that I have not received.2. I have also been charged for membership fees, over $290, since I last entered any facility.While these charges were accumulating:- My personal trainer from LA Fitness quit to work somewhere else - I was injured, therefore not attending the gym without a trainer - I was contacted, at most, one time to let me know that I would ... read more

Jason M 

on BBB

3 years ago

I signed up in January 2020 for personal training. Everything was good up until ***** hit. I was doing 3 sessions a week until ***** 2020 because the gyms closed. Come October, the gyms reopened and I was charged for sessions again. That's fine, except I wasn't comfortable going to a gym yet. Anyways, the gyms all closed again in Mid-November due to the outbreak in CA yet again. At this point I had been charged for ***** and October but unable to use sessions. Here comes ***** 2021, the gym reopens, but there are no trainers... read more