LA Fitness

Kayla V 

on BBB

3 years ago

I’ve sent/mailed my cancellation letter two months ago and this business is still charging me. When you saw I can only cancel my membership through mail and then act like you don’t receive it is horrible business practice. You finally cancelled my partners membership (which I sent out both cancelation documents at the same time) but won’t cancel mine. I’m so done with this company and they need to cancel my membership. 

Yulia F 

on BBB

3 years ago

I just had absolutely worst customer service experience in my life with LA Fitness in Parsippany. I came to sign up with a club since I relocated and my current gym is over 25 min driving. I applied for the guest pass and came to the club with the intention to get basic information and sign up. At the reception, I was forwarded to the Salesperson who was absolutely unknowledgeable and couldn't answer simple questions. She said that in order to receive the information about the cost of small group training I have to be a memb... read more

Monica F 

on BBB

3 years ago

I canceled my account in beginning of March because i forgot to cancel last year when covid19 hut, So I recently did it online and they said they didn’t receive anything! So i was charged with out notifying me. So i thought I canceled but I guess theres a whole process i had to do! Im out of a job i cant pay my rent or bills, im starving and they overdraft my already empty bank account . I lived off my account for several months until now!! No Job, No Car, No Food, Now an overdraft account. Their should be a Class Action Law... read more

SORINA S 

on BBB

3 years ago

None of the Sensors or Telemetry straps work on the bicycles. When you input a level from 1-10, what ever level you input, it disappears and you are back to 0. 

John M 

on BBB

3 years ago

Review: LA Fitness, 1450 Broadway, Saugus, Massachusetts First, note that this review has been read and approved by over 30 members of this gym. On a positive note, the janitorial staff is nothing short of excellent. The facility is constantly being cleaned and sanitized. The staff certainly has our safety and health as a priority. On the other hand, now for the real issues, this reviewer has been a member for over a decade and throughout that time, broken machines have been the fact rather than the exception. Presently, the... read more

John M 

on BBB

3 years ago

Review: LA Fitness, 1450 Broadway, Saugus, Massachusetts First, note that this review has been read and approved by over 30 members of this gym. On a positive note, the janitorial staff is nothing short of excellent. The facility is constantly being cleaned and sanitized. The staff certainly has our safety and health as a priority. On the other hand, now for the real issues, this reviewer has been a member for over a decade and throughout that time, broken machines have been the fact rather than the exception. Presently, the... read more

Shreyansh J 

on BBB

3 years ago

These scam artists sold us a family membership plan where my wife and I both signed an agreement. After 2 years of everything going fine, this guy (Felix) suddenly declares me to be a “guest” who can only come in with the primary account holder, my wife. When I told him this is not what we signed up for and each of us should be able to come in without having the other tagging along, Felix lets me know that I need to carry the gym membership contract copy on me to prove it. When I ask Felix to fix this as it’s their problem i... read more

BCLL 

on BBB

3 years ago

They make you print a form and mail it in to cancel your membership. My printer is broken; there is Covid 19 in the air; and I just cancelled my Youtube TV seemlessly over the internet so the technology is there. LA Fitness should have an option to easily cancel without printing and mailing, especially right now. 

Laura G 

on BBB

3 years ago

I was going to the LA Fitness location in Downey and everything was well until covid happened. They were charging for my training. Then the shut down. Then in a reopening I get a call about my training and the balance due so they charge me when I had no idea it was open. I called and said I want to cancel and when I signed up the person said I can cancel at anytime and the gym would pay for half. So apparently that was a lie. Now the gym reopens again and I’m getting called several times and basically it was just asking for ... read more