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LA Fitness
- Recreation
- Houston, TX
About this business
LA Fitness offers many amenities at an outstanding value. Gym amenities may feature Functional Training, state-of-the-art equipment, basketball, group fitness classes, pool, saunas, personal training, and more!
Location details
3838 Richmond Ave., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 11:00 p.m. | |
| Tue | 5:00 a.m. to 11:00 p.m. | |
| Wed | 5:00 a.m. to 11:00 p.m. | |
| Thu | 5:00 a.m. to 11:00 p.m. | |
| Fri | 5:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Horrible business model and zero integrity to there services they offer. Their sales person sold me 12 personal training sessions for some "holiday special" they were running and told me that they were on my account forever and I could use at my discretion. Between a lifting injury and the only competent trainer at the location being available, about 5 months go by with 8 sessions still to go on my account. I get a phone call a couple weeks ago from some new staff saying my sessions expired but I can buy new ones. Since I wa... read more
I wasn't ever entirely happy with LA Fitness/Esporta in ************************************, as the facility always seemed a little dirty. However, it had the only lap pool nearby, so I put up with my minor distaste for the place. When I went to cancel my membership, my grumbles turned to disgust: 1. I could not cancel at the gym, though staff were standing around eager to get me to sign up.2. I had to log in to the LA Fitness website and jump through hoops to actually cancel .... then...3. After clicking on the button to s... read more
As I was canceling my wifes membership, on her behalf with her permission, I called the gym to do so, and they told me I needed to call during a certain time and speak with ****** the operations manager. Then when I call in the next day during the time specified, they ask me to come in to the gym between 9-5, conveniently during business hours making it extremely difficult to cancel without taking time off of work.Luckily ****** told me I can send an email, which is very different from 2 members of his team told me I could d... read more
I wish i could give less then one star. La Fitness Refuses to fix any cardio machines in the gym, 40% of them have repair stickers on them. Out of the remaining 60% of the equipment only 15% of them work correctly, Everyone in the entire gym has been complaining it has been 3 years now and nothing has been done. When you complain they tell you to go to a different gym.
The customer service at ******************** is absolutely horrible. The process for cancellations have been a nightmare. I cancelled with a personal trainer and they stated that a regional director has to approve the cancellation. It's been two weeks and no one has reviewed or confirmed my cancellation. I'm still calling and going up to the location trying to get this resolved. I have been sending emails, phone calls, and making in-person visits to get my personal training membership cancelled and no one has been able to as... read more
I'm seeing so many bad reviews for their cancellation process so it seems like LA Fitness did not want to leave out the renewal process either. They send me an email on the 4/12 telling me that if I renew my membership I can get a month free voucher for a friend. So i renewed my membership on 4/18 and have spoken to 5 reps, followed via email 3x, currently on hold as I type this review and wait for every convoluted explanation they have not said yet. It just seems LA Fitness is in the business of s******* around their own cu... read more
Dont sign up for personal training!! Its a scam they dont care if you sick or not they will keep charging you and make it hard for you to get out of it even with a doctors note!
Good luck trying to cancel your membership. They will just continue to charge your card and then when you change the card with the bank they will call and tell you that you have a balance. Stay clear!
I am highly upset. I tried to cancel my personal training because I had some life changes and could no longer afford personal training and they are holding me hostage trying to get me to continue paying or buy out my contract which would be 50% ending in almost $900. They said I would have to have a health risk in order to cancel without paying. Also they said that I was supposed to receive a call from the manager above the person I spoke to but I ended up missing the call in which I tried to call back 3 times and even left ... read more
Frequently asked questions about LA Fitness
How is LA Fitness rated?
LA Fitness has a 2 star rating with 1,251 reviews.
When is LA Fitness open?
LA Fitness is open now. It will close at 11:00 p.m.
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