LA Fitness

Sindy A. 

on BBB

2 years ago

I came for a free pass I get even by text, I had my appointment today at 9am they had me waiting and finally a little girl supposed to be the manager told me I wasn't able to get a free pass at least I signed for a membership, she not even gave me her name she was rude and racist. I feel offended and dissapointed I was going to cancel my other gym membership but with the way I was treated forget it. I'm a elite athlete world champion in boxing. Not just a reg person traying to workout. I will keep complaining for this unfair... read more

Jason N. 

on BBB

2 years ago

If I could give this gym negative stars I would. Other than my trainer there, who was amazing this staff is horrible. Was under contract for personal training and hurt myself and have to have surgery from this. They said you are out of luck cant do anything about it. Upon my further review of the contract there is an out both for medical disability and a buyout option. Which neither time ***** told me on the phone about. When I brought it up she said she should have told me about the buy out but didnt want to make it right a... read more

John G 

on BBB

2 years ago

Burlington Club.Do your homework before joining!First and Last payment plus Initiation Fee followed by an annual fee!Member Services not interested in waiving anything.Gym is ok.Showers are disgusting!! 

Celia R 

on BBB

2 years ago

Cancelling your membership is a joke. They say you have to come in to the club in person even though they can see the phone number youre calling from. They never send an email to confirm the cancellation so if someone else really was trying to cancel my account I would get the email and be able to stop it. When I finally did go in they did not even ask for my ID or make me fill out/sign anything!!! Claimed all they needed was my name and phone number and that they could see the picture on my file and after all of that they n... read more

Robert H 

on BBB

2 years ago

This is not a business, it is more like a criminal Syndicate. I HIGHLY RECOMMEND YOU DO NOT DO BUSINESS WITH THIS COMPANY.I had a membership with this Company for about a year, for the last 6 months I did not set foot in there due to the fact that I moved out of the area. They do not allow you to cancel your membership except in person. After driving over an hour to do just that when I finally got the time, the little man behind the counter tells me the ONLY person who can cancel my membership, just went to lunch and won't b... read more

Sam L 

on BBB

2 years ago

I cancelled my membership after a lot of back and forth with multiple club staff members two weeks before my billing date. LA Fitness still charged my card. They make it nearly impossible to cancel and then blame oh so and so was supposed to cancel it to avoid having to process your cancellation. 

Paul T 

on BBB

2 years ago

Sign up is simple. Canceling membership requires inordinate amounts of effort on the consumer's part. Either show up in person, when the General Manager is on site & available (allegedly 9 am to 5 pm, standard business hours for working professionals so the consumer has to take time out of work to cancel) and go through that process OR they tell you to print a piece of paper out, mail it with tracking at the consumer's own expense, and maybe they'll cancel it. I have shown up on 3 occasions to cancel and was unable to do so.... read more

Tony D 

on BBB

2 years ago

I've been a member with LA fitness for years and have attended the ************* location. Recently I had the most terrible experience when giving my close friend a 7 day VIP pass to try out the gym. Keep in mind my friend is from 24 hour and was thinking on transitioning over if all went well. As we arrived and checked in we went over some questions with *************************** (Store Manager). He was very hostile and pushy with his sales pitch... We answered his questions honestly and instead he tried to deny the pass ... read more

Rachel A 

on BBB

2 years ago

I attend the LA Fitness in ***************, *********** ** (******* - fairly new) location. When this gym opened it was extremely nice and new, which is a given. However, over the past few months the staff on this site is definitely not keeping up with the gym. Gym is extremely dirty! There is a bad odor when you walk in some days. Floors are rarely or never swept and mopped. Gym equipment is always dirty and you can tell it has not been truly wiped down unless you do it yourself. Treadmills are probably the worse, you can s... read more