LA Fitness

Caleb W 

on BBB

2 years ago

Tons of hidden fees, the most convoluted membership cancellation policy, awful amenities, useless staff, broken equipment, terrible maintenance and cleaning. They changed their pricing structure THREE Times in the week between first looking at the club online, going to visit it two days later, and then signing up by the end of the week; meanwhile the staff members were extremely attentive during this trial, friendly and chatty (and constantly calling me on speaker phone but not talking, just ambient gym noise), then complete... read more

Vanessa E. 

on BBB

2 years ago

The are purely salesmen; i felt pressured into signing a personal training contract, as they showed off the fact that they are exercise physiologist. But the 1st time I trained, it was not even the trainer I was supposed to be with and the workout I did I could have thought of myself. Then the same trainer was never available. One day I went to the gym and did some suggested workouts on a white board in the gym, I couldn't find some workouts on the app; when I asked the manager of the PT **** about where some were, he said "... read more

frank l 

on BBB

2 years ago

I signed up to be a member of la fitness in August of 2021. At that time I did not get charged for the annual membership fee. Now 2 months later, I was charged for the membership fee annually. When I talked the the service membership manager, they explained that all the agreements that I signed in the beginning, one of it was the agreement that I will have to pay annually. I am disappointed the fact that if they just tell me in the beginning the fact that there will be a charge for being a member annually. Then I do not feel... read more

Michael J 

on BBB

2 years ago

Predatory billing practices, difficult to cancel membership unless you physically walk into a location or print / mail in forms. Everything is digital except for membership cancellation, this is bad business and more people should be complaining about this. 

Maggali L 

on BBB

2 years ago

This company loves to scam people! Its disgusting and I dont understand how they havent been shut down. 

Marquise J 

on BBB

2 years ago

This club has an opening problem. This Club has a service problem. During the summer months and recently as of today October 6th 2021, the fitness club has opened late. Their stated opening time is 5:00am.On too many occasions they are NOT open at 5:00am. Additionally, they almost always seem to be out of hand soap, which is extremely unfortunate since we are in a Covid-19 pandemic. My membership was paid in full for one year in December 2020. I feel cheated. 

Alla D. 

on BBB

2 years ago

I would like to inform about a problem that I have with City Sports club in *************. On 2/11/2020 I signed a contract for a personal trainer for 6 months & total cost $1299, for $200 per month & initial payment $299. Had only 3 sessions. Then COVID started. To visit public places was not recommended for older people . Im 69 now & of course didnt want to attend gym. Later gym was not working at all. They charged me, I think, for 2 months. Gym was opened in April, 2021, but I didnt want to go because of my age & now alre... read more

Abraham L 

on BBB

2 years ago

I remember when I paid for my membership, the lead trainer told me the $19.99 a month option was a better deal than the $9.99/month, but he specifically asked me not to tell anyone. That was the first sign of the shady nature of the company. After I purchased a membership, I was advised to get set up with a personal trainer. I felt pressured/intimidated by the lead fitness trainer to sign up, almost as if it were a requirement rather than a suggestion. He also did not explain the trainer policy well at all; I was under the i... read more

Gary D 

on BBB

2 years ago

The facility is nice, but LA Fitness/ City Sports use unethical practices of attaining and retaining clients. The contracts are wordy and so employees are trained to breeze through contracts and mislead clients in to signing contracts. The facility is not fully built so all amenities that are promised to clients are not available, COVID practices are not being done and there is no measures being taken by the company to compromise with customers who do not feel comfortable continuing training during this time with COVID, what... read more