LA Fitness

Salma A 

on BBB

a year ago

Ive been a member since 2018, when I joined I signed up for a family membership I was told my sister and I had guest privileges for 2 guests, today I finally decided to bring someone in as a guest and was told its not on my account and I would have to pay. It seems like it was removed from my account shortly after I joined. I have been very disappointed with the decline of the facilities of the locations but kept going because I like the employees. The employees are really unable to do much to help because of corporate. I wa... read more

Matthew W 

on BBB

a year ago

Manager at ***************************************************************************** Harasses myself and my wife every time we bring our children there to participate in the swimming program offered by the ******************** He harasses is about whether we are signed up for the program and tries to prevent our entry into the gym to get to the pool. He harasses my wife about walking our small child through the women's locker room to get to the pool. His expectation is that he navigate the men's locker room on his own an... read more

Leslie N 

on BBB

a year ago

I am handicap and I wanted to work out. Unfortunately, I never was able to use the membership. I called to cancel and they put me on a $10 maintenance program. I realized with my condition I was not going to be able to use it. I emailed to cancel several times with no response. I went to the gym and they refuse to cancel my membership. I had a $10 balance with I would not pay. I never once used the membership and when I tried to cancel they talked me into keeping it on maintenance. I have spent several $100 dollar for someth... read more

Evelyn P 

on BBB

a year ago

This has been my gym for a few years. When things were returning to normal from the pandemic, the gym kept trying to get a hold of me to sign back, They offered me an excellent deal for the entire year, and I agreed to sign up. Within days the cases of covid started to increase. Therefore I decided to cancel my membership. Of course, they denied me that. Then I went to the better business bureau to complain about it happening. Someone from corporate contacted me and was assured that my account would be frozen until I was rea... read more

Katherine B 

on BBB

a year ago

I joined L.A. Fitness *****, ** since last September 2022. July, one of the Personal training advisors, Lied to me convincing me to take the personal training classes for 3 months with a rate for 3 months instead of a full year contract because I dont like contracts. I signed the agreement without reading and trusting she was giving me a 3 months contract instead of a year. 3 months later I looked for her but she was transferred to another L.A. fitness and I talked to the Personal Training Supervisor, *********************, ... read more

Shamella H 

on BBB

a year ago

I wanted to bring to your attention a concern I had during my first visit to the gym today around 11:30am. Upon arrival, I waited in line. The guy at the front desk stopped talking to the person who was there, leaned over, and said, "You have a question?", as if it wasn't my first time there. I honestly expected a"Welcome" or, "How can I help you?".I let him know I came to start a membership and just brushed off the sarcasm in his response.Nevertheless, every subsequent interaction I had with other staff members was very pos... read more

Jennifer H 

on BBB

a year ago

This company scams you by not allowing you to cancel your membership. I have contacted them multiple times to correct this. I first tried to cancel my membership on a weekend, Saturday, as we cannot cancel it online. I spoke with a gentleman that stated we could cancel on Monday and would not get charged the additional month. I noticed on Monday, they did not cancel it as it tried to charge my account. I then called on Tuesday and spoke with the "general manager" and he stated they do not cancel the membership over the phone... read more

Tyler M 

on BBB

a year ago

I went to workout today at this location and I was in the grass area stretching so I took my shoes off and the employee came to me and said put my shoes back on and I told him Im just stretching and he kept saying just put your shoes on being rude! I ask to speak to the manager and the white skinny guy in the front said he was the main manager and that no one is higher up than him. He said it was in the policy so I ask to show me and he couldnt find anything. I was treated very poorly from the staff at this location. 

Anon G 

on BBB

a year ago

I was body shamed going to the gym when starting up my membership. Not once, not twice, but 3 times. By the manager too! Its ridiculous. Im just a new mom that wanted to lose weight and get my body back on track. Instead I get shamed for my body. I also struggle with a hormonal disease (pcos) and the gym manager told me that its basically not an excuse for weight gain, when really it is, which is why I wanted to come to the gym. They really made me uncomfortable. I ended up getting the membership but I only go once a week an... read more