LA Fitness

Maria M 

on BBB

a year ago

La primera semana vine ha buscar cunto costaba la membr*** y el manager **** me ofreci enrolar por ***** y que no me cobraba el proceso.Entonces yo pregunt cunto cuesta un entrenador y dijo 60 la hora o sea 240 mensual.Me dijo que es por ao.Yo le pregunt si se poda hacer por 6 meses y **** dijo que s.Y le dijo a otro muchacho que llenara la aplicacin y yo le volv a repetir que quera slo 6 meses.Ellos ya tienen llenado la aplicacin y le dije que arreglen en el sistema y *** dijo que ya iba arreglar y no lo hizo.Ahora el mucha... read more

Sheena H 

on BBB

a year ago

This is the email that I sent to their customer support:I came in 6/26/2023 11am to purchase a gym membership atAustell,GAlocation. I wanted to use the facilities. ****, themanagerintroduceme to PT *******. I told both people Idontwant a personal trainer. I said 20x at least that I wanted to leave. They said Icantleave until I do the free training, I said IdonthavetimeI need to leave. Still I completed the training thinking I would be free to go, no I wasn't. I had to sit through a sales pitch, still saying no multiple time.... read more

Lucy H 

on BBB

a year ago

The level of dishonesty at this club is dis-heartening. During a sales transaction for personal training, I was told that they do not offer 6 months but if I signed for 1 year. I explained to her that we would be moving and she said, I would be able to cancel if I moved somewhere that does not have an LA Fitness. In April, I spoke to the club because I was moving to another state and unfortunately, the lady who sold me the package was no longer there. Mind you, they have allowed a few people to cancel their packages for less... read more

Ariel S 

on BBB

a year ago

I joined but never used my membership and decided to cancel my wife's and mine. I did mine online with the company, and their website said that for the cancelation to be validated, a letter of cancelation must also be sent to their corporate office, which I also did. They are still charging my credit card. A few weeks ago, I was forced to pay my wife's membership again by phone to be able to cancel her membership. I contacted the gym, and according to their manager, the only way to cancel the membership is in person because ... read more

Caitlyn H 

on BBB

a year ago

Long story short, they don't follow their own contacts. These people signed me up for personal training, which was a fantastic experience, but I am moving to ********* this month and there are no la fitnesses in the entire state. I physically cannot make it to a la fitness to finish my contract. As the contract states, as long as I am not near a LA fitness for 25 miles and I provide "reasonable evidence" my contract will be voided. Contacted corporate and the first time they said "just show proof of moving". I sent these peo... read more

James H 

on BBB

a year ago

A district manager named **** solicited me via text asking me to start a new membership. I have been a member in the past and am currently not.I responded in a dismissive way and instead of acting professional this district manager representing LA Fitness threatened me stating he will send me to collections and proceeded to text me a picture from his phone of my personal information.Regardless of what was said, no professional business acts in this way. Threatening to endanger my credit score and other financials while takin... read more

Lynette I 

on BBB

a year ago

I joined 5/1/23 and was given an appt with the head of the Personal Training. I was offered a package, which included; 30 minute personal training, meal plans and weekly check ins. When told the price, $240/month for one yr, I declined. I only needed to lose 10 pounds and tone up. I was told I could freeze the account and stop the training at any time. I again declined, but was told canceling would be a seamless process. They even brought over the Sales Manager who confirmed their statements. I agreed, signed a bunch of plac... read more

Stan V 

on BBB

a year ago

Esporta on 341 NJ ********************************************* - A lot of equipment is down since Covid reopening and the spa hot tub is out of service for the 6th Month in the row, pool and men's sauna are dirty. Staff is polite, but they don't last more than 3-4 month, some of them are clueless. Front Desk Manager is always looking for excuses and walks away when asked. Using contact email just brings back canned message from the local 'front desk leader'. Very upsetting. 

LL S 

on BBB

a year ago

Not at all happy with my experience at LA Fitness. There is a certain level of dishonesty and coercion. Ive been members of fitness clubs since the 80s and back then the businesses were generally unscrupulous. Over the decades, they have generally improved. LA Fitness has not follow that trend. And now they tell me I cannot cancel my membership. Im going to have to cancel my **** card.