Kroger Floral

Margo D 

on BBB

3 years ago

I used to shop at my local ************************* frequently, but it has really gone downhill in recent years. Their prices are high and the quality of many of their goods (especially their bakery items) is poor. On 08/09/21 I availed myself of a discount coupon that was about to expire and took a chance on purchasing several bakery items from the ************************* store on Smoky ********** I hadnt purchased bakery items from them in years and didnt know if their quality had improved since then.I had purchased a c... read more

Kristal T 

on BBB

3 years ago

Management along with staff with harass, stalk and attempt to provoke customers. Asked a manager named ****** Can I shop in peace here?". He stated, "No". Had to inform him and his staff to contact the proper authorities to file a Criminal Trespass report. I tried to avoid him by speaking to other management, but he insisted they were not there. Report to corporate not management. Majority of the staff are racists and messy. Also, a few other women are willing to speak out about their creepy experience when shopping there. 

KIMBERLY Y 

on BBB

3 years ago

Customer service representatives are rude. I called the corporate office on August 5th to complain about my recent experience. The customer service representative was more concerned about the verification process than my concern. The customer service representative refused to transfer me to a supervisor despite my request to speak to someone and hung up. My pickup order on August 5th, 2021, was given to the wrong person, I had to return later while they re. When calling the store, no one answers the call, or I am put on hold... read more

Robert S 

on BBB

3 years ago

Purchased a Gift Card off of a Display that talked about getting Double Your Points for Fuel Rewards. Only to find out that $500 purchase would reci no fuel points even though the display that I also went back and took a picture of states you would receive Fuel Points. The company nas ignored me emails and photos as if it didn't exist. 

Sherry R 

on BBB

3 years ago

Bloomington Kroger South decided to close Sat-Sun with no notice...my son needs a life or death shot filled no later than Sunday and when I called they said call his Dr. What's his Dr supposed to do?!?! Will have to take to ER if can't transfer. Will NEVER shop at Kroger again!! 

Roy G 

on BBB

3 years ago

I put an online order aug 8. Here we are on the 17th. Kroger won't deliver or refund? I have perishables in the order. Kroger won't deliver or refund. They're determined to ship my perishable at my expense. They want me to accept the order THEN apply for a refund.? It was hard to understand the foreigner on the line. I just gave up. Shipper wants me to arrange reshipping. Worst experience ever. 

William F 

on BBB

3 years ago

I waited at the customer care center for an employee to assist with a money order. No one was at the desk so another employee called over the intercom for assistance. No one showed up to the customer care desk , so again another employee called over the intercom for assistance, again no one showed up. I called the store from inside and asked for a manager to send someone over to the customer care desk, i was told no one was in line and that i must be at the wrong store. Two more employees called for assistance again making i... read more

John W 

on BBB

3 years ago

I have been a customer at ********************** for most of my 75 years. They used to be an excellent store. They have absolutely taken a nose dive. Shelves not stocked, out of cuts of meats, bakery out of stock for popular items, manditory id for liquor (by an employee that could be my granddaughter, did I mention I am 75). They almost force self checkout. I intend on shopping elsewhere. If you own stock in this company you need to sell or attend stockholders meeting and insist on a review of corporate management. 

Kim P 

on BBB

3 years ago

Ive been placing online orders here and havent had an issue until this past week.I was charged almost double the advertised amount for an item. I tried contacting the store via telephone multiple times, however, after ringing for 20+ minutes each time, nobody would answer the phone.I contacted customer service via email, who was absolutely no help. When calling the corporate customer service number, I was greeted with a message saying all representatives are busy and a quick disconnect.When I called the store again and press... read more