Kroger Floral

Vince S 

on BBB

2 years ago

Kroger is quickly becoming the worst grocery chain in Memphis. They recently decided to put all of their grocery carts outside of the store. Rain, sleet or snow they are outside and now they have shopping carts that lock as you walk out the door. If I hit my leg on one more of these carts someone will be hearing from my lawyer. Please get some better managers to help these people out and don't make their theft problem my issue. I pay for my stuff. This Kroger is at Trinity in Cordova but they are all doing the same thing. 

Patrick O 

on BBB

2 years ago

There advertising is on the verge of fraudulent. Every time I have visited this store in the the last year plus we have had to wait in line to correct a over charge. Candy in the same bin priced differently, items on sale out so they fill with items not on sale. Yesterday we have a digital coupon for limit three hams on sale, located them in the store the sign above hams in Large print show's sale price. As we checked out one ham comes up at sale price the second ring up at full price. I'm sure this is happening quite a bit ... read more

Alaina V 

on BBB

2 years ago

Was at a gas pump December 2022 and took money out of my saving to cover my gas So I pumped 4.31 and fogot I wanted to a fuel additive that I had brought with me so the had to restart the pump when I put the card my bank card it said insufficient funds I had enough and more to pay for my gas so I looked on my phone they had held 150.50 so that left me with 4.28 Went to the window she said I would have to go talk to customer service . They were like they randomly do that I said well that is my bank card and I want my money ba... read more

Octavia C. 

on BBB

2 years ago

I placed an order with Mariano's/Kroger in October 2022. They made a mistake and owed me a refund. I talked to Customer for two months. They agreed to the refund and said they would put back on my card. But it has yet to be refunded. All I get is Customer Service passing the buck to different people and departments. Now they want me to contact my card company because now they claim it's on them. Two months with no resolution. This not how you do business and treat your customers. I have shopped with other companies and mista... read more

Lauren S 

on BBB

2 years ago

Verbally abusive manager and assistant manager at Kroger in Woodstock, GA off of HWY 92. Was returning food that was purchased earlier in the day that was expired. Food was purchased with health insurance card. I was told to return to the Kroger location I purchased it at. I asked why would I do that if I am already here. She told me I would only get money on a store card. I hate shopping at Krusty Kroger. After everything was scanned, I through my CC into the machine to get the money back on that. The manager said "thats a ... read more

Karmen P. 

on BBB

2 years ago

I did a Kroger delivery order that was $54 and was charged a whole other $152 for stuff I didn’t order nor did I receive! And when I contacted Kroger the store said they couldn’t help me so I had to contact someone else who told me I would get a refund in 7-10 days. On day 10 I was told it was approved and would take another 7-10 days to see the refund. No one can tell me what happened either. 

Martha R 

on BBB

2 years ago

I got scammed by either Kroger / Smiths by using instacart for their store and was charged over $100 for a $30 order. It has been a huge mess and the worst part is they will not give me my refund!! I call their horrible customer service number and i finally get a hold of a real person and they tell me that yes, my refund has been approved, but they never actually send the refund!! What a horrible dishonest company! it’s been almost a month and still no refund. I will never shop at any Kroger location ever again and may pursu... read more

keith r 

on BBB

2 years ago

i would like to see these services terminated so they don't harm other persons ******** net spend ****and ********** gift cards aka PrepaidGiftBalance.com aka *** Payment Systems Inc. ******** one day one card i was using got hacked into and 1,000 *** stolen ********just flat out stolen 450 USD by them ****gift card 198 USD stolen because the card refuses to activate changed my pin number registered where i lived still was not enough for the card to activate not looking to get refunded because persons rather make excuses the... read more

Benjamin S 

on BBB

2 years ago

Shorted on a prescription at a Fred Meyer pharmacy. Twice. I did not notice until I ran out early. They denied that they did and told me it was my fault for not asking them to count the pills in front of me.