Kroger

Kris K 

on BBB

a year ago

I have been a Kroger shopper for over 30 years, but Im disappointed in the fact that now to get you discount rewards you not only need your Kroger shoppers card but their app on your phone. I find this very discriminatory. I dont like a lot of junk apps on my phone and for people who dont have smart phones locks us out of the deals. Dont force me to get an app on my phone if I dont want it, but dont penalize me on sale deals because I dont have the Kroger coupon app. Poor business practice. 

LOUISE J 

on BBB

a year ago

This franchise location is not representative of every Kroger in the country. This is symtematic of a long running and systemic problem. If a customer has a loyalty card or happens to frequent it they allow their employees to stalk and steal points from them. I got rid of their card in 2016 shorrly after a crook stole it and they allowed that crook to continue to drain my points. If you give them live or online feedback their local management especially blacks part of a family network of crooks or hooked up with some made up... read more

Larry R 

on BBB

a year ago

Was charged for substituting unavailable items to my bank account instead of my ebt and I wasnt told . Overdraft my bank account and was charged for that also . I reached out MULTIPLE times to accounting **** and customer solutions . Was given the run around and all sorts of codes and claim numbers just to get my money back in which they told me they could only refund me on my ebt for the amount . VERY unsatisfied with the whole situation and services . Will be my last time using this company . 

Joy G 

on BBB

a year ago

I only left one star because this was the lowest rating I could give. I waited in line at the pharmacy pickup in MIddlesboro, Ky. for over thirty minutes. When I finally got to pull into the window they literally pulled the curtain down in my face. I was looking the number up to call and ask for a manager when a young man came out of the store. He approached my car and yelled at me rudely "we are closed you'll have to go in". I told him how long I had been in line. He shrugged his shoulders and laughed a little and walked aw... read more

Dora B 

on BBB

a year ago

To who it may concern, I am filing this complaint against the Kroger Company because they charged me for the same transaction twice and I have been waiting for them to reimburse me since the 3rd of October 2023. Every time I speak with someone they say 3 to five more business days. They took the funds off of my Healthy Food card and I am afraid that the are trying to allow the month to run out because they know that the funds on my card doesn't roll over I am at **** end on what to do about it because I have to eat for the r... read more

john c 

on BBB

a year ago

they offer "COVID vax on "line,,make an appt or walk in",,showed up three times and turned down,,"No insurance,,including medicare taken",,,GO TO ******* ETC" MORON WAY TO RUN A BUSINESS,, 

Vanessa M 

on BBB

a year ago

I wish I didn't have to select a star! 0.0 rating! Kroger.com is a scam! They offer coupons and then after delivery they don't apply. Even before placing the order you chat with the agent and they tell you after delivery is made the coupon will reflect the final total. Delivery is made, minimum spend is met, and no coupon is deducted. You can chat, you can call, and escalate the issue 2 supervisors above and their solution is... to issue a reward! Oh lovely now I have to place another order in order to get the $20 off! Out o... read more

Patricia D. 

on BBB

a year ago

I wrote a cheque as I usually have at this king soopers .* *** ******** ******* Colorado Springs Colorado *****.for one hundred over and the cashier Bud H. said it would not go through. Lie!! but I could write it for the amount of my items. Well now how is that!!! I am not a moron. I called ********** and of course there was no declined cheque. I was discriminated against and am not standing for it. I want an apology and compensation. The manager was rude also looking at the cheque to the point of where I said is there a pro... read more

LARRY M 

on BBB

a year ago

switched getting my insulin under ******** Part B from ********* to Kroger because ********* was making it so hard with made up rules that ******** confirmed were not rules. So I started with Kroger. They, however, said their billing system can not see ******** Supplement plans so I would have to pay the $118 deductible and then after the claim was processed through ******** and my ****** Supplement, they would refund the money. So I paid. After seeing the claim go through ******** and even confirm by calling ****** that the... read more