Kroger

Danny H 

on BBB

a year ago

My 83-year-old mother is a lifelong Fred Myer shopper in ******Washington. Today, she went there to shop for Thanksgiving and when she went to the check stand, her purse was missing. The purse contained her wallet, phone, car keys and cash so she was extremely concerned that it was stolen from her cart. She went to the security officer who refused to help her. He instead sent her to the customer service desk and said there was nothing he could do to help her. He didn’t walk her to customer service. He didn’t make sure she co... read more

Andrea A 

on BBB

a year ago

I Shop at the ****** ** Fred Meyer and will never buy electronics from them again. They only offer a 30-day Return/Exchange policy and most electronics start having issues after 90-days. I find their advertisement for being convenient false and misleading as I have had to write and request from the Manufacturer to replace a ******that has stopped working after 5 months. It is out of my control if they are not made properly and believe they can be the in between and return to the manufacturer to satisfy customers (that is wha... read more

TDR R 

on BBB

a year ago

Kroger I55 ******* ** Used the self check out #**. As I was completing my purchase. The cash register blacked out. Then my receipt came out after the cashier came over and it said that the purchase was completed but that the gift card I was purchasing wasn't activated. She then sent me to customer service. The customer service agent said that register always shuts down while in use and started laughing. I waited over 30 minutes for a manager, 2 showed up and both laughed about the register ** always shutting. They said they ... read more

Dawn P 

on BBB

a year ago

I purchased a ****gift card. It did not work from the minute I got it. Kroger will not honor it and told me I had to take it up with the bank that issues the ****** through their store. I have called ****multiple times and still do not have a resolution. On 10/29/23, I was told I had to fax a copy of my id, the receipt, and the card to them and they would issue a new card. I don't understand why they need my id since this is a gift card that has no name on it. But, I faxed everything on 11/1/23. Today, 11/21/23, I still have... read more

Maria B. 

on BBB

a year ago

They are very rude the customer service and they very much denied me to return items but they website said you have 30 days with my receipt they very much discriminated against the color of skin and told me they can’t take back any that I had purchased even with the receipt and I called corporate and I been waiting two months for my *** **** refund which still has not came 

dan h 

on BBB

a year ago

I bought 3 bags of groceries at Kroger (they own 90% of grocery stores in the u.s.). The bagging boy put 2 of the 3 bags in my cart. I realized one was missing the next day. The manager asked me why I didn’t call immediately when I got home. I showed him that my receipt gives me 14 days. (Putting the customer on trial is today’s system of gaining customer loyalty today). I pointed out that the store was the largest chain in the u.s., that he was overworked & underpaid because of the newer corporate business models, that him ... read more

Mark B 

on BBB

a year ago

Putting the Apeel coating on organic produce and fruit and there is no label letting us know. I asked the produce mgr. about it and he said he didn't know anything it is a corporate thing. That means its no loner organic, they are deceiving us. 

Connie D 

on BBB

a year ago

I have spent money with Kroger for over 30 years. The last few times they don’t honor their ads. Many problems on the last visits but this time they charged me $5.49 for Fritos when there ad was $1.99 clearly stated on their weekly ad. This time I was not going to pay as I have in the past so they held the checkout line for ten minutes while Stephen went to the end cap to look. He came back to say he could not find it. I told them to put them back as I finished paying and took my purchases to my car. I went back in and took ... read more

Phil J 

on BBB

a year ago

They have a monopoly on local groceries in Northern Ky. and they use deceptive pricing gimmicks when shopping at the store. They will put a big yellow sale sign for a product in the isles but when you get to checkout it is a higher price and the clerk cannot find the sales price that was advertised. I you take the extra 15 to 20 minutes it takes to get it sorted out they will simply say sorry for the confusion. However, they know most people will not take the time to straighten out the issue, if they catch it at all.This PRI... read more