Kroger

Michelle M 

on BBB

a year ago

I called the Kroger Rewards Plus to ask them why I didn't receive my Pin Code after my purchase. They said they are taking a break and have been since July 5 and anything purchase after that won't be honored. Are you kidding me? We are out buying these items thinking we are getting points only to find out that we weren't. My receipt dated July 17 says Every $40 spent on participating items earns Rewards Points. Really? But yet in my phone call I toldthere on break?? No where did it say they were taking a break, no email, not... read more

Linda L 

on BBB

a year ago

Kroger is price gouging. Some items have tripled in the last 2 years. I think Krogers should be investigated for price gouging. I have been a loyal kroger shopper for over 20 years. I will contact the Consumer ************************ 

C.K. C. 

on BBB

a year ago

Good store, but prejudiced staff! Staff is unprofessionally gossiping about guests from time to time just to pass the time by. Have had previous workers ask me stereotypical things and even had a female worker try to play a joke on me as if I was hitting on her. They act civilized for a while and then cut up days later. It's behavior that I will not tolerate as a customer, nor should anyone else. They also keep products past expiration just to make a quick dollar. 

Margo H 

on BBB

a year ago

Kroger Pharmacy cut off M******* Jan. 1,23 and I should have had a refund from July 26,22; as I had paid in full to Kroger RX savings club. They said NO! Totally unaware of new policy with ********& frankly could care less. 

Daniel B. 

on BBB

a year ago

I tried to get ear drops from fry's and they gave me eye drops and refused to correct it. I should have been able to call my PCP and have it fixed in a moment. When I correctly informed her of this she said she would charge me 100 dollars when I had a 0 copay. They do not even know how to dispense meds and they threaten you. Assume any complaint will be swatted if they lie to you and act crazy so I ran FOREVER. I will not be back. Jessica G***** is the lady that did it at the old west highway apache junction. On 7 17 2023. 

Robert B 

on BBB

a year ago

Customer Service at the Harpers Point Kroger on Montgomery Road near Montgomery (Suburban Cincinnati, Ohio) is absolutely unacceptable. They don’t seem very interested in concerns you raise about the substandard service and disrespect you receive from areas within the store. I have been a very long time shopper of this specific store, but may never shop there again in the future. 

Simone C 

on BBB

a year ago

I ordered items and got what I asked for. I went back on my account to review my membership and saw 6 items that I never ordered were charged to my account. I called customer service today and let them know those are fraudulent charges. She said they were substitutions for out of stock items. I said the only out of stock item was 1 single piece of squash. There were 6 substitutions on my account that I never ordered and some of those items I never heard of. She said she finds it odd it took me over a week to notice. I told h... read more

Tony T 

on BBB

a year ago

The Richmond Ky store is the worse Kroger location ever. They have poor customer service and have the most rude employees. I had one coupon to use and they refused it because the person filling in for the manager said "I will not accept this". she did not say Kroger could not but she would not. Gave me no reason for why. I have had several coupons like it over the last few years and they have been taken at this location with no problem. Coupon was perfectly good and was used at ********the same day. The coupon amount was for... read more

Beverly M 

on BBB

a year ago

Kroger's QFC stores doesn't honor their own money orders. I purchased five $100.00 money orders on June 30 the 2023, and on July 6, they wouldn't cash them in. They didn't have an explanation and does not have a prominent display warning customers that they only sell money orders, but don't cash their own money orders. This is a scam and and I am out the money that I purchased the money orders for.