Kroger

Cheryl K 

on BBB

2 years ago

It seems Kroger's continues to treat paying customers with such disrespect, disregard, no integrity, dishonesty and with no value. 1) Self check out. The sensitivity of the bagging area. Count items 4. You have to wait. Check items 8, you have to wait, Check items 11, now you have 20 mins waiting and waiting while the loss prevention person talks to people they know and socializing with co-workers... Then you notice a digital coupon was not taken off, their response "Did you just clip it's what, I've been inconvenienced whil... read more

Erica P 

on BBB

2 years ago

They changed the Kroger Allergy Tablet (generic benadryl) bottle, so that people with arthritis aren't able to open the bottle anymore. I called the corporate number, and spoke to one woman, who was very nice, to explain to her that the new bottle design is too hard to open. She transferred me to *******, who she believed was the manufacturer. Unfortunately, ******* isn't, and they told me to call Kroger back. I got transferred around a bit and I ended up with a gentleman by the name of ***. I swear I was very nice and polit... read more

Becca B 

on BBB

2 years ago

I purchased2.92 # of chicken breast at $4.99 pound. For the first time I decided to weigh it when I got home using my kitchen scale. There was a lot of liquid and the absorbent pad was full as well in the plastic tray. Here are the results:7.33 oz for tray and juices.39.5 oz of chicken.Total 46.83oz (almost 3 pounds)So at $4.99 pound I paid approximately $2.29 for the tray and juices.WHAT A SCAM! 

Misti M 

on BBB

2 years ago

The digital coupons only work half the time. The app only works half the time. They never have enough checkouts so you use the self check out and its a pain in the **** because you have to leave all your stuff there on the counter even if its for complete your check out, I give them one star or less if there are other grocery stores I go to them. 

William H 

on BBB

2 years ago

I try to buy my groceries but when I do the whole store starts harassing me. The employees dont say anything and join in on stalking and harassment. 

Shawnmarie B 

on BBB

2 years ago

I had a very negative experience today at self-check out. When the issue I was having escalated, the employee called a "manager" to the front. This man had on jeans, a tshirt and baseball cap and no name badge. He was also in need of a shave. He said to me, "Well, if she called me up here, that probably means its time for you to leave!" He looked like he pushed the carts in. I'm not sure who he wasm. The female employee physically approached me to take the grocery bag away and said "You didn't pay for that" She came across a... read more

Sandra A 

on BBB

2 years ago

We are a daycare center and we had an issue with the delivery system one day where the delivery driver started yelling and throwing our groceries after they canceled items from our order because they didn't want to bring a big order (well, don't take it if you can't do it) and we called in to put a complaint. Ever since then, they did something to our account and we have not been able to order from them and when we call they just say it's an issue with cache and cookies. We know it's the account they did something because we... read more

Carol S 

on BBB

2 years ago

We purchased a set of zero gravity chairs which were poorly packaged and arrived broken. It took about a month to get a refund and they lied to us multiple times. They also didn't want to refund our sales tax even though we sent the item back. Here are the details:Upon receiving the broken item, we took the set to our local Fred Meyer store. 3 staff members were doing nothing but standing at the returns desk. They immediately said they couldn't help us as the stores are separate from their website. I then filed a request onl... read more

Lonnie M 

on BBB

2 years ago

I tried 2 times to use Kroger Booster and was accepted. The company keep sharing this with me on how I can use the membership. Now I am 70 years of age and really do not understand what the company share with me by email. So I filed to withdraw of Booster membership. They agreed to cancel my membership and refuse to sent me the $59 application fee. This person said I have to keep with Booster until June 9, 2024. I sent payment on June 9, 2023. All I want is the refund of $59. I just do not understand what all of this is and ... read more