Stumme on Citysearch
11 years ago
03/03/2012, 11:34 AM
Exceptional – Several months ago it started as a low key decision to finally get “the” ring. This is a 15-year relationship so this is not a “on bended knee” situation. I actually planned to pick one out, ready-made at a mall store chain jeweler. Friends convinced me otherwise so I ended up at a local, high-end, well-known jeweler where I had a less than desirable customer service experience. That bad experience led me to months of researching rings, diamonds and jewelers. I had settled on a half bezel setting from an online couture jewelry business, but just couldn’t bring myself to order it, and the diamond, sight unseen. When looking online I stumbled across the exact same ring at Knox Jewelers so I visited the store to try it on. Lo and behold, the ring looked terrible on my finger. I had a meltdown in the store, in front of Brent Knox. As I wallowed in self-pity, Brent softly encouraged that as long as I was in the store, I might as well look at some other styles. He assured me that the right ring for me was out there! He was patient and extremely helpful. Brent’s style and approach was in stark contrast to the first in-store experience I’d had at a different jeweler. The second ring I tried on at Knox was “the” ring. I’m wearing it proudly now and it is amazing.
I am very thankful to have found myself at Knox Jewelers. Brent was exceptionally easy to work with through the entire process and he never held my meltdown against me! From location (very accessible) to service (exceptional), to price (very reasonable) – it was all great! It was a pleasure doing business with this company (team Knox) and I will return for more jewelry!!