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Knochelmann Service Experts
- Heating & Air Conditioning/HVAC
- Sharonville, OH
About this business
Location details
11935 Tramway Dr Suite C, Sharonville, OH, 45241, United States
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I have used *********** for 2.5 years for my annual tune *** etc....They have always been prompt and have done a good job, including showing me how to clean my ERV filters. It wasn't until this last time with our Tech (*****) and sale rep ****** that issues happened. The Tech came for our annual heating tune up, Once they were both finished they came down to explain that my heat exchanger had a crack in it( 8 year old furnace). Showing me pictures etc... They also stated they didn't think it was under warranty, even though *... read more
Business response:
We strive for 100% satisfaction, and we regret to find out that this was not the case.
I have used *********** for 2.5 years for my annual tune *** etc....They have always been prompt and have done a good job, including showing me how to clean my ERV filters. It wasn't until this last time with our Tech (*****) and sale rep ****** that issues happened. The Tech came for our annual heating tune up, Once they were both finished they came down to explain that my heat exchanger had a crack in it( 8 year old furnace). Showing me pictures etc... They also stated they didn't think it was under warranty, even though *... read more
Business response:
We strive for 100% satisfaction, and we regret to find out that this was not the case.
I have used *********** for 2.5 years for my annual tune *** etc....They have always been prompt and have done a good job, including showing me how to clean my ERV filters. It wasn't until this last time with our Tech (*****) and sale rep ****** that issues happened. The Tech came for our annual heating tune up, Once they were both finished they came down to explain that my heat exchanger had a crack in it( 8 year old furnace). Showing me pictures etc... They also stated they didn't think it was under warranty, even though *... read more
Had a window of **** and still no call for an update by 6pm. Called in at 3:40 with an update of 1 person in front of me. Called again at 6pm and was hung up on. Called back and was put on hold for 10 minutes waiting for a supervisor. Even paid for a yearly subscription yesterday. If this is how you treat your subscription customers, I really hate to see how you treat people that need your help in a pinch. I will be reporting them to the BBB and stopping all payments on my card effective immediately. Stay away from this comp... read more
Had a window of **** and still no call for an update by 6pm. Called in at 3:40 with an update of 1 person in front of me. Called again at 6pm and was hung up on. Called back and was put on hold for 10 minutes waiting for a supervisor. Even paid for a yearly subscription yesterday. If this is how you treat your subscription customers, I really hate to see how you treat people that need your help in a pinch. I will be reporting them to the BBB and stopping all payments on my card effective immediately. Stay away from this comp... read more
Had a window of **** and still no call for an update by 6pm. Called in at 3:40 with an update of 1 person in front of me. Called again at 6pm and was hung up on. Called back and was put on hold for 10 minutes waiting for a supervisor. Even paid for a yearly subscription yesterday. If this is how you treat your subscription customers, I really hate to see how you treat people that need your help in a pinch. I will be reporting them to the BBB and stopping all payments on my card effective immediately. Stay away from this comp... read more
Business response:
*****, we're sorry to hear about your experience. We understand how important timely communication is and we apologize for the inconvenience you faced. We're taking your feedback seriously and will work on improving our call center operations.
Had a window of **** and still no call for an update by 6pm. Called in at 3:40 with an update of 1 person in front of me. Called again at 6pm and was hung up on. Called back and was put on hold for 10 minutes waiting for a supervisor. Even paid for a yearly subscription yesterday. If this is how you treat your subscription customers, I really hate to see how you treat people that need your help in a pinch. I will be reporting them to the BBB and stopping all payments on my card effective immediately. Stay away from this comp... read more
Business response:
*****, we're sorry to hear about your experience. We understand how important timely communication is and we apologize for the inconvenience you faced. We're taking your feedback seriously and will work on improving our call center operations.
Had a window of **** and still no call for an update by 6pm. Called in at 3:40 with an update of 1 person in front of me. Called again at 6pm and was hung up on. Called back and was put on hold for 10 minutes waiting for a supervisor. Even paid for a yearly subscription yesterday. If this is how you treat your subscription customers, I really hate to see how you treat people that need your help in a pinch. I will be reporting them to the BBB and stopping all payments on my card effective immediately. Stay away from this comp... read more
Business response:
*****, we're sorry to hear about your experience. We understand how important timely communication is and we apologize for the inconvenience you faced. We're taking your feedback seriously and will work on improving our call center operations.
Had a window of **** and still no call for an update by 6pm. Called in at 3:40 with an update of 1 person in front of me. Called again at 6pm and was hung up on. Called back and was put on hold for 10 minutes waiting for a supervisor. Even paid for a yearly subscription yesterday. If this is how you treat your subscription customers, I really hate to see how you treat people that need your help in a pinch. I will be reporting them to the BBB and stopping all payments on my card effective immediately. Stay away from this comp... read more
Frequently asked questions about Knochelmann Service Experts
How is Knochelmann Service Experts rated?
Knochelmann Service Experts has a 3.1 star rating with 757 reviews.
When is Knochelmann Service Experts open?
Knochelmann Service Experts is open now. It is open 24/7.
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