Kia of Huntington

TN I 

on BBB

a year ago

This dealership owes me money. For 6 months Ive been getting the run around. No return calls and not answering my calls. All I want is my money. After they get your money, they treat you like sh**!!!!! Thoroughly disgusted. I will not recommend ANYONE to purchase here. Deplorable This review claims the dealership owes money for 6 months, yet provides no details to support the allegation. I personally handle all customer complaints directly, and no such matter has ever been brought to my attention. I find it highly unlikely a... read more

Carol K 

on BBB

a year ago

I bought a used car from this place 7 /3/2025. ( well the gentleman that I spoke with and that actually delivered the car and sold it to me and that I handed cash to. ***** *** ) Anyway, six hours after buying the car it had to get towed to my mechanic and as of today is still there. Mr. *** promised that he would make good on it. My car is still sitting at the mechanic and Mr. *** has not made good on anything Dear *****, I am not aware of this transaction and would like to get more information to see what the issues are an... read more

Kristina G 

on BBB

a year ago

I entered into a lease agreement at Kia of Huntington after receiving written confirmation via text message that the terms would be $2,000 down, $320/month for 36 months, and ****** miles per year. The dealership representative confirmed this exact structure prior to my ******** signing, the finance manager emphasized that *** would cover the first payment, which gave me the impression that nothing had changed. However, after reviewing my contract at home, I discovered the actual terms were $411/month and ****** miles per ye... read more

peggy l 

on BBB

a year ago

I went in November 2024 to trade in my ***** and start a new lease with Kia. Sales rep was fine and we agreed on an amount and down payment but when it was time to process at finance dept, the manager (*****) tried to adde ridiculous fees that totaled an additional 4k on the down payment! Fees included $1400 destination fee and another freight fee - the car was already on the lot there was no transport needed. We got it sorted out but then there was an issue of payment when they took over my old lease. Instead of paying the ... read more

peggy l 

on BBB

a year ago

I went in November 2024 to trade in my ***** and start a new lease with Kia. Sales rep was fine and we agreed on an amount and down payment but when it was time to process at finance dept, the manager (*****) tried to adde ridiculous fees that totaled an additional 4k on the down payment! Fees included $1400 destination fee and another freight fee - the car was already on the lot there was no transport needed. We got it sorted out but then there was an issue of payment when they took over my old lease. Instead of paying the ... read more

Daniel S 

on BBB

a year ago

I was interested in a 2022 **** Explorer ST and placed a deposit with this dealership on April 1st, 2025 only to be hit with $5,600 in hidden fees not listed anywhere in the online listing. When I asked for a revised loan breakdown without the bogus charges, I was ignored for 3 daysthen told the vehicle had a bad transmission and they couldnt sell it to me.That was a lie. The same exact vehicle is still listed for sale two weeks later with new pictures uploaded. Its clear they never intended to honor the original deal. Just ... read more

Emma M 

on BBB

2 years ago

I recently went to this Kia of Huntington for a recall service. I asked the Service Advisor (*******************************) to please see why my car wasn't starting sometimes. I believe that it was in the steering column due to the fact that if I jiggled the key it would start. He said that it would be $189 diagnostic and if I have them do the repair the diagnostic fee would be waved. He called 3-1/2 hours later and said that it was the starter. It would take 2-1/2 hours to replace and that his mechanic found a major oil l... read more

RACHEL J 

on BBB

2 years ago

BEWARE- I went into the dealership, shared with my sales person that this would be a hard purchase for me as I was trading in my husband's car due to financial necessity because I was recently widowed and could not afford the car payments nor gas. A ******************* was suggested.Pricing was unclear and deceitful. After taking my trade in off insurance they AGAIN changed my rate and Ridiculous who does this?! So I bought a car, over my price range, thinking that the battery could help offset gas. I was told clear as day- ... read more

Caroline S. 

on BBB

4 years ago

Came in to lease a 2023 *** sportage and I have tier 1 credit. MSRP was about $34,000 and the Market adjustment price was $40,125. Now that i think about how it all played out, it was like a acting show. You speak to the sales dude, he goes and gets the "numbers" from the finance guy. They wanted almost $700 a month with no money down. When i asked them for the residual value of the car they did not want to give me that number upfront. I then agree to the $1995 down at $585 a month, they then run my credit and i go sit down ... read more