Kia of Huntington

Emma M 

on BBB

6 months ago

I recently went to this Kia of Huntington for a recall service. I asked the Service Advisor (*******************************) to please see why my car wasn't starting sometimes. I believe that it was in the steering column due to the fact that if I jiggled the key it would start. He said that it would be $189 diagnostic and if I have them do the repair the diagnostic fee would be waved. He called 3-1/2 hours later and said that it was the starter. It would take 2-1/2 hours to replace and that his mechanic found a major oil l... read more

RACHEL J 

on BBB

10 months ago

BEWARE- I went into the dealership, shared with my sales person that this would be a hard purchase for me as I was trading in my husband's car due to financial necessity because I was recently widowed and could not afford the car payments nor gas. A ******************* was suggested.Pricing was unclear and deceitful. After taking my trade in off insurance they AGAIN changed my rate and Ridiculous who does this?! So I bought a car, over my price range, thinking that the battery could help offset gas. I was told clear as day- ... read more

Caroline S. 

on BBB

2 years ago

Came in to lease a 2023 *** sportage and I have tier 1 credit. MSRP was about $34,000 and the Market adjustment price was $40,125. Now that i think about how it all played out, it was like a acting show. You speak to the sales dude, he goes and gets the "numbers" from the finance guy. They wanted almost $700 a month with no money down. When i asked them for the residual value of the car they did not want to give me that number upfront. I then agree to the $1995 down at $585 a month, they then run my credit and i go sit down ... read more

Jon B 

on BBB

3 years ago

If I could give this dealership ZERO stars I would. After purchasing my car at the very end of December, on my way home (3 hour drive) I noticed that the car, a new Kia ******* PHEV, was shaking. I called ***** the sales rep, and he mentioned that because I took the car on a warmer day, the tire pressure might be off, and try to adjust that when I get home. Fair enough. The shaking never stopped, even after a dozen different attempts to change tire pressure, rotate tires, rebalance tires, etc. I have over 20 calls to the dea... read more

Ketty R 

on BBB

3 years ago

This dealership has avoided ALL emails and calls after selling an extended warranty to me that had over ****** miles remaining on this warranty. To my dismay, the actual extended warranty company stated NO SUCH warranty limits exist and denied the claim submitted! My car needs repairs and have accrued thousands of dollars in car rental expenses,etc. I, NOR any innocent consumer should NOT have to pay for the ineptitude and complete ignorance of this dealership! After providing my valid complaints and proof of my concerns wit... read more

Jon L 

on BBB

3 years ago

Horrible experience when Leasing a new vehicle here and other services. They promised the initial car had specific features. Drove 2 hours from my current residence to find out the car was the complete opposite and had none of the features. They then introduced me to the same model but 2022 PHEV version of the vehicle which they spiked up the prices and also didn't have some of the features. There should be some regulation on how high they can rise prices. They then realized and offered a "better" monthly price but the **** ... read more

Sandeep G 

on BBB

3 years ago

Very very bad experience with this dealer. I ordered a new car *** 2022 Telluride Dark **** with ****( Salesman) and they promised me the delivery in 4 months. But they never gave me any update on the order, after many days I called them to see if the car is shipped from the manufacturer. Now this time their answer was due to high demand and supply being low the car price is marked up more from what was agreed upon. I don't know what is the point of agreeing if it's fragile. Finally, I change my mind after 5 months to cancel... read more

Deirdre K 

on BBB

3 years ago

I was lied to and told yhat if I didn't purchase a $4000 protection plan *********** wouldn't approve my loan. Then I find out the protection plan only cost $1000. They don't return phone calls. VERY sleazy. The finance manager should go to jail. Never buy a car alone, ESPECIALLY at KIA of Huntington. ALSO, they said they would fix a big scratch on the side of yhe car and never took care of it. Again, no return calls. 

erick C 

on BBB

3 years ago

I spent 5 hours to finalized a purchased, my sales person had me waiting while he was talking to other potential buyers. I purchased a 2021 ************ after driving for 191 Miles the transmission failed. I immediately call the dealer to my surprised my calls were ignored. When i finally got in touch my sales person said" its Saturday the service staff was unavailable". I was left stranded on a highway with a brand-new car with my 3 Months baby. I had to have the card taken to a closer *********** So, I guess once you had s... read more