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Kensington Furniture and Mattress
- Mattresses
- Northfield, NJ
About this business
Kensington Furniture is Southern New Jersey's best selection home furnishings and mattresses. It is where quality, affordability, style, and great service come together for you, the customer. Best of all, it is where you can customize, and never compromise.
Location details
200 Tilton Rd, Ste 1, Northfield, NJ, 08225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
VERY POOR SERVICE!!!! The salesman was great, however, I bought a bed, picked it up, brought it home to find out the footboard and legs were missing, called Kensington and Alexis tells me, yes the missing pieces are there and will be delivered on Wednesday, it's Thursday and I still have no footboard or bed to sleep in. Frankly, everyone I have talked to really could care less. I was told yesterday they would deliver no matter the time, complete lies. I will never shop there again and will tell everyone and post every time K... read more
Business response:
Ms. Holt-Jenkins, let us apology for the manner in which we handled your situation. There are no excuses for the level of service that you got. The human error that was involved in causing you to have the experience that you did is not right, and we sincrerely apologize. Your bed was delivered this morning, is it as you want it now? Though you clearly don't feel this way now, we are 100% committed to serving customers and making good when we do make mistakes. Our owner, Michael, has been made aware of this, and in the future... read more
Just received delivery of the beautiful bedroom set I ordered from Kensington Furniture. From Dan in sales to Michael Grossman the owner, I am so impressed with the level of accommodation and attention to every detail. We feel like very special customers. I would also like to thank Darryl and Jack Grossman for going above and beyond to make sure that the furniture arrived on time. Thanks so much!
Business response:
That's what we like to hear, Stacy! I'm so happy that everyone treated you like family throughout your experience shopping with us. Enjoy your new bedroom set! :)
Darrell didn't outstanding job today ! He helped us with all of our needs! Shena glad to be your first sale welcome to the job you did great awesome teamwork over there!
Awful. Deceitful. Nightmare experience. Not worthy of any stars but have to click on one to post.
DON'T BUY THE INSURANCE PROGRAM THEY OFFER.....IT'S A SCAM....THEY REFUSE TO PROVIDE ME WITH ANY INFO DESPITE MY PAYING $250. for it.....I'M FILING A REPORT WITH THE ATTORNEY GENERALS OFFICE FOR FRAUD!!!!! LIP SERVICE NO SERVICE......3 repairs on a defective sofa....still unrepaired and now Kensington won't even respond......never again.....no service....inferior products!!!!!!
Service is terrible. It has been months now and I keep get shuffled around and our sofa is not right. Multiple calls, emails, visits... No help.
Kensington Furniture has been a part of this community for 102 years and we are blessed to have generations of happy customers. If this comment was from a customer, we'd do everything to solve her concerns. Since this is from a former employee and we can only solve this offline over a cup of coffee. I am a current customer and want Kensington to resolve my concerns. Please call me. You have my cell phone number. I will be happy to post a full review here of my experiences shortly.
Frequently asked questions about Kensington Furniture and Mattress
How is Kensington Furniture and Mattress rated?
Kensington Furniture and Mattress has a 3.9 star rating with 262 reviews.
When is Kensington Furniture and Mattress open?
Kensington Furniture and Mattress is open now. It will close at 8:00 p.m.
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